Valerie Rueda
Rohnert Park,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Advanced Medical Support Assistant
The Department Of Veterans Affairs
Santa Rosa, CA
01.2022 - Current
- Provided backup support to office staff by completing filing tasks, answering phones and scheduling appointments.
- Uses EHR to maintain and record patient data and generate reports.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Help patients with COVID screening. Asking them the questionnaire.
- Help with filling out medical triage appointments and mental health triage appointments.
Patient Care Coordinator/Eye Technician
Nation Vision
Windsor, California
10.2021 - 01.2022
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Accepting payments via phone and in person.
- Giving out pre ordered glasses and confirming order confirmation.
- Verifying insurances.
- Calling to make and cancel appointments and reschedule.
Front Desk Receptionist
Gorovoy Md Eye Specialists And Eye Specialists' Laser & Surgery Ctr
Fort Meyers , Florida
08.2018 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Scheduled patients for surgery and have patients sign all proper documentation before having surgery (pre op).
- Maintained cash receipts from copayments throughout the day and completed a check and balance sheet at the end of the day.
Refund Specialist/Patient Care Aide
21st Century Oncology
Fort Meyers , FL
09.2015 - 06.2017
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recieved insurance payments and post amounts paid to customers accounts.
- Answer customer questions and concerns about their accounts.
- Contact insurance companies to check the status of claims and write appeal letters for denied claims.
- Transmits medical records and other correspondence vida fax, email, and or mail.
- Process refunds via credit card.
- Handle patient complains and be there for the patient.
- Being a patient aide as in helping and listening to the patient while they were going through cancer.
- Planning appointments and rides for patients and travel reimbursement.
Education
Associate of Arts - Liberal Arts And General Studies
Ocean County College
Toms River, NJ06.2016
High School Diploma -
Jonathan Dayton High School
Springfield, NJ06.2014
Skills
- Critical Thinking
- Problem Anticipation and Resolution
- Treatment Room Preparation
- Bilingual (Spanish and English)
- Updating Medical Records
- Check-In and Check-Out Procedures
- Patient Relations
- Medication Administration
Timeline
Advanced Medical Support Assistant
The Department Of Veterans Affairs
01.2022 - Current
Patient Care Coordinator/Eye Technician
Nation Vision
10.2021 - 01.2022
Front Desk Receptionist
Gorovoy Md Eye Specialists And Eye Specialists' Laser & Surgery Ctr
08.2018 - 05.2021
Refund Specialist/Patient Care Aide
21st Century Oncology
09.2015 - 06.2017
Associate of Arts - Liberal Arts And General Studies
Ocean County College
High School Diploma -
Jonathan Dayton High School
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