Toni Hann
Derby,KS
Summary
Goal-oriented Advanced Medical Support Assistant well-versed in report preparation, patient scheduling and medical record maintenance. Proficient in VISTA and CPRS. Organized individual with five years of experience handling clerical duties for practitioners by scheduling appointments, greeting patients and managing filing systems. In-depth understanding of privacy regulations.
Overview
28
28
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veteran Affairs
Wichita, KS
09.2020 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to patients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance PACT Team processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Entered data into Computerized Patient Record System (CPRS) system and Veterans Health Information Systems and Technology Architecture (VistA) updated customer contacts with information to keep records current.
- Developed and updated spreadsheets and databases to track, analyze and reports.
Operations Training Specialist
Elite Technologies
Wichita, KS
05.2019 - 07.2020
- Trained and mentored 190 new KC135/KC46 aircrew.
- Coordinated Wing training days for aircrew to better understanding of mission, streamlining daily activities and aligning aircrew and squadron priorities.
- Monitored day-to-day activities of 349 Air Refueling squadron and aircrew, noting areas of improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in aircrew qualifications and upgrade.
FEMA Planner
Department Of Homeland Security, FEMA
Washington DC, DC
03.2017 - 07.2020
- Documented incident in Situation Unit Report from zero hour, projected and forecast what will hopefully happen with future natural disasters because of recommended incident goals.
- Prepared and documented daily Incident Action Plans. Managed information and maintained situational awareness of incident and all documentation.
- Developed demobilization plans.
- Tracked all resources assigned to incident and their daily progress.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Conducted research, gathered information from multiple sources and presented results
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Proved successful working within tight deadlines and fast-paced atmosphere
- Participated in team-building activities to enhance working relationships
- Identified issues, analyzed information and provided solutions to problems
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Advanced Medical Support Assistant
Department Of Veterans Affairs
Wichita, KS
03.2017 - 05.2019
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to patients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance PACT Team processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Entered data into Computerized Patient Record System (CPRS) system and Veterans Health Information Systems and Technology Architecture (VistA) updated customer contacts with information to keep records current.
- Developed and updated spreadsheets and databases to track, analyze and reports.
Aviation Resource Manager
United States Air Force
Wichita, KS
07.2006 - 07.2016
- Evaluated success of training programs and recommended improvements to squadron leadership to enhance effectiveness.
- Adjusted instructional strategies according to student needs and understanding of Air Force Institutions and publications.
- Acted as training subject matter expert and provided extensive technical support to different departments.
- Coordinated flying schedule for aircrew to understand Wing mission, streamlining daily activities and aligning aircrew and squadron priorities.
- Verified safety of students while matching level of competence of students to complex training and instructions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated airman performance and mentored and trained to improve weak areas.
- Handled complaints, resolved issues and adjusted policies to meet changing needs.
Aviation Resource Manager
United States Air Force
06.1996 - 07.2006
- Utilized communications systems with pilots and ground maintenance personnel for aircraft flight status.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled complaints, resolved issues and adjusted policies to meet changing needs for airspace scheduling.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Handled day-to-day scheduling overseeing more than 20 flight packages per day
- Developed criteria, application instructions and procedural manuals for Operation Section within squadron.
- Promoted squadron events through ongoing networking efforts
- Created and enforced detailed squadron processes to increase quality and service standards
Education
Bachelor of Science - Criminology
Southwestern College
Winfield, KS05.2019
Certification - Homeland Security
Southwestern College
Winfield, KS05.2019
Certification -
Non Commission Officer Academy
Shepherd AFB12.2013
Associate of Science - Aviation Management
Community College of The Air Force
Montgomery, AL08.2008
Certification -
Airman Leadership
Eglin Air Force Base11.2000
Skills
- Check-In and Check-Out Procedures
- Decision Making
- Patient Relations
- Microsoft Office Suite
- Professional and Courteous
- Multitasking and Time Management
- Document and File Management
- Schedule Management
- Confidentiality and Data Protection
- Writing and Editing Skills
- Critical Thinking
- Relationship Building
Accomplishments
- Supervised team of twenty-two airman in Combined Operation Support Center.
- Achieved reporting of SITREP by completing report with accuracy and efficiency.
- Documented and resolved training deficiencies which led to Aircrew Mission Qualifications and advancement.
- Used Microsoft Excel to develop aircrew qualifications tracking spreadsheets.
- Achieved compliance and accountability by introducing GTIMS for Aircrew training gradebook tasks.
- Collaborated with team of twelve in the development of GTIMS Squadron Training products.
- Resolved product issue through operation's testing.
- Collaborated with team of 8 IPE in the development of daily Hurricane Harvey SITREP.
- Achieved accurate SITREP reporting through effectively building repore with other reporting agencies.
- Achieved new Tri-Fold by introducing Microsoft Powerpoint for daily dissemination to other agencies on Hurricane Harvey disaster recovery.
Timeline
Advanced Medical Support Assistant
Department Of Veteran Affairs
09.2020 - Current
Operations Training Specialist
Elite Technologies
05.2019 - 07.2020
FEMA Planner
Department Of Homeland Security, FEMA
03.2017 - 07.2020
Advanced Medical Support Assistant
Department Of Veterans Affairs
03.2017 - 05.2019
Aviation Resource Manager
United States Air Force
07.2006 - 07.2016
Aviation Resource Manager
United States Air Force
06.1996 - 07.2006
Bachelor of Science - Criminology
Southwestern College
Certification - Homeland Security
Southwestern College
Certification -
Non Commission Officer Academy
Associate of Science - Aviation Management
Community College of The Air Force
Certification -
Airman Leadership