Alyssa Ott
Gladstone,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery, caretaking and proven work-ethic. Committed to maintaining professional relationships to drive business results and increase client satisfaction.
Overview
18
18
years of professional experience
Work History
Caregiver
Home Care Assistance
04.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Appointment Setter
Automatic Appointments
11.2023 - 06.2024
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decision makers.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Utilized CRM system to track and manage leads, while maintaining detailed records of all appointment setting activities to ensure accurate reporting analysis of key performance metrics
Delivery Driver
Merica Delivery Services
11.2023 - 04.2024
- Completed on-time deliveries while maintaining an upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Surveillance Agent
ACKC - Pinnacle Entertainment
06.2014 - 10.2014
- Worked to ensure the integrity of the company's standards
- Observed customers and employees to locate and identify any suspicious behavior or criminal activity
- Maintained detailed records of all surveillance activities including incident reports and daily observations
Data Editor
Maritz Research Inc.
10.2013 - 07.2014
- Prepared, rewrote, and edited submissions to improve readability and impact
- Reviewed submissions for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards
- Worked with small teams to effectively gather and analyze presented marketing data
- Responsible for correcting errors on reports and communicating with clients
Server and Bartender
54th Street Grill & Bar
07.2007 - 04.2011
- Cultivated warm relationships with loyal patrons and repeat customers by understanding their wants and needs
- Learned to multi-task and effectively manage time in a fast-paced, high-stress level environment
- Trained new employees and delegated responsibility between staff members to effectively balance the focus between customer satisfaction, employee morale, and general restaurant safety
Education
Bachelor of Arts - Psychology
Park University
Kansas City, MO10.2017
Associate of Arts -
MCCKC Maple Woods
08.2009
Skills
- 1 year hospice volunteer
- 1 year non-profit animal shelter volunteer
- More than 4 years of writing-intensive experience, journalism and reporting
- Certified Mixed Martial Artist
- Critical thinking and active listening abilities
- Leadership and problem-solving knowledge
- Respectful and professional client support
- First Aid and CPR certified
Timeline
Caregiver
Home Care Assistance
04.2024 - Current
Appointment Setter
Automatic Appointments
11.2023 - 06.2024
Delivery Driver
Merica Delivery Services
11.2023 - 04.2024
Surveillance Agent
ACKC - Pinnacle Entertainment
06.2014 - 10.2014
Data Editor
Maritz Research Inc.
10.2013 - 07.2014
Server and Bartender
54th Street Grill & Bar
07.2007 - 04.2011
Bachelor of Arts - Psychology
Park University
Associate of Arts -
MCCKC Maple Woods
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