Alyssa Ouellette-wright
Manchester
Summary
With extensive experience in the hospitality industry, specializing in bartending and bar management, this professional has honed skills in customer service, team collaboration, and responsible alcohol service. Demonstrated ability to maintain inventory accuracy and ensure compliance with state regulations while providing excellent customer experiences. Proven track record of managing cash transactions efficiently and resolving customer complaints effectively, contributing to a positive bar environment.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Bartender & Bar Manager
Rockstar Cabaret
Wolcott
08.2013 - Current
- Stocked ice bins and coolers as needed throughout shift.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Cleansed glasses with sanitizing solution after each use.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bartender
Private Events
West Hartford
06.2022 - 06.2022
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Attended regular training sessions to stay updated on new products or trends.
- Adhered to state regulations regarding serving alcohol responsibly.
Bartender
Luckys cabaret
Vernon
10.2017 - 01.2019
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Attended regular training sessions to stay updated on new products or trends.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
Education
Chicopee High
Chicopee, MASkills
- Customer service
- Team collaboration
- Sales promotion
- Communication skills
- Problem solving
- Organizational growth
- Bar equipment use
- Excellent judgment
- Memory retention
- Cleanliness and hygiene
- Maintaining a clean bar
- Performance improvement
- Menu memorization
- Preparing garnishes
- New hire training
- Bar restocking
- Able to stand [number] hours
- Responsible alcohol service
- Bar service preparation
- Food running
- Garnishing drinks
- Team player attitude
- Anticipating guest needs
- Handling difficult customers
- Hospitality and accommodation
- Outstanding customer service
- Outgoing personality
- Staff management
- Cash and credit transactions
Certification
- Tips certified
- Safe serve certified
Affiliations
- Event planner
- Balloon artist
- Mother
References
References available upon request.
Timeline
Bartender
Private Events
06.2022 - 06.2022
Bartender
Luckys cabaret
10.2017 - 01.2019
Bartender & Bar Manager
Rockstar Cabaret
08.2013 - Current
Chicopee High