Alyssa Palmiero
U-Haul Co. New York and Vermont
Webster,NY
9
years of professional experience
Dedicated employee who is wanting to open up my experience to a new field of work and use my existing skills from previous positions to bring a positive and productive presence to my new workplace.
Work History
Reservation Manager
3 Years 6 Months- Managed reservations for trucks, trailers, and storage units while maintaining accurate scheduling and availability.
- Coordinated rental inventory across locations to reduce conflicts and improve booking accuracy.
- Resolved customer inquiries by phone, email, and chat, ensuring prompt reservation support and service consistency.
- Trained team members on reservation procedures, customer communication, and system navigation.
- Monitored daily reservation activity to identify gaps and support smoother workflow execution.
- Processed modifications, cancellations, and transfers while protecting data accuracy and customer satisfaction.
- Scheduled and confirmed placement U-Box deliveries and coordinated driver's schedules
- Assisted with cleanliness of facility
Operations Manager
2 Years- Led spa operations, ensuring consistent member experience, service quality, and front desk efficiency.
- Managed staff scheduling, coaching, and performance expectations to support daily coverage and productivity.
- Monitored sales, service, and retention goals, adjusting priorities to improve operational results.
- Trained team members on booking systems, POS workflows, and guest service standards.
- Coordinated inventory control, supply ordering, and product availability for smooth clinic operations.
- Resolved client concerns and escalated service issues to protect satisfaction and loyalty.
- Streamlined administrative processes, improving accuracy in reporting, payroll, and appointment management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated and assisted with hourly weekly and monthly cleaning and disinfecting procedures of spa and spa equipment.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Store Manager
1 Year 8 Months- Directed store operations, ensuring sales floor, inventory, and cash handling aligned with company standards.
- Coached sales associates on customer service, product knowledge, and effective selling techniques.
- Monitored stock levels, completed replenishment, and maintained organized backroom and sales floor presentation.
- Completed daily cleaning and organizing tasks in store.
- Scheduled staff coverage to support traffic patterns, labor goals, and operational needs.
- Executed merchandising directives to improve product placement, brand consistency, and visual appeal.
- Resolved customer concerns promptly, preserving satisfaction and reinforcing loyalty.
- Reviewed team performance and provided feedback to strengthen productivity, accountability, and sales results.
Assistant Manager
2 Years- Supervised associates, providing coaching on sales techniques, product knowledge, and service standards.
- Managed inventory control, receiving, replenishment, and merchandising across beauty categories.
- Monitored store presentation, maintaining planograms, signage, and brand-compliant displays.
- Led daily store operations, ensuring consistent customer service and transaction accuracy.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma
Cosmetology Certification
Skills
Telephone reservations
Issue resolution
Client satisfaction
Staff training and development
Account reconciliation
Reservation management
Customer satisfaction
Phone reservations
Cleaning and sanitizing
Housekeeping
Quality control
Timeline
Reservation Manager
U-Haul Co. New York and Vermont
04.2023 - CurrentRead More
Operations Manager
Massage Envy
03.2021 - 03.2023Read More
Store Manager
Underground by Journeys
07.2019 - 03.2021Read More
Assistant Manager
Sally Beauty
06.2017 - 06.2019Read More
Thomas High School
High School Diploma
Read More
Shear Ego
Cosmetology Certification
Read More