Alyssa Patrick
Atlanta,GA
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Switchboard Operator
innovations at work inc
Atlanta, GA
01.2023 - 07.2023
- Addressed customer concerns professionally in order to provide satisfactory solutions.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Routed emergency calls to the appropriate department or personnel.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
WAITRESS
Hooters
Atlanta, Georgia
12.2021 - Current
- Checked customer identification to support legal age requirements for consumption of alcoholic beverages
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Obtained food and drinks orders using standard order pad or memorization
- Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience
- Upsold drinks and desserts, boosting revenue and profit.
WAITRESS
Waffle House
Atlanta, Georgia
05.2020 - Current
- Delivered customer checks and securely processed credit card or cash payments
- Greeted and accommodated guests, building positive experience from first interaction
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Jotted down customer orders and promptly delivered food and drinks.
RESTAURANT HOSTESS
Smith Crossing
Frankfort, Illinois
07.2017 - 12.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Greeted new customers, discussed specials and took drink orders
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Planned and executed 14-guest parties by organizing menus, spaces and special requests.
Education
NO DEGREE IN MARKETING -
Georgia State University
01.2023
Skills
- Front-Of-House Display Creation
- Kitchen Staff Coordination
- Transactions And Cash Handling
- Customer Service And Rapport
- Identification And Compliance
- Specials Promotion And Upselling
- Outstanding Customer Service
- Anticipating Guest Needs
- Menu Memorization And Presentation
- Excellent Verbal Communication Skills
Certification
Safe Serve Certification
Timeline
Switchboard Operator
innovations at work inc
01.2023 - 07.2023
WAITRESS
Hooters
12.2021 - Current
WAITRESS
Waffle House
05.2020 - Current
RESTAURANT HOSTESS
Smith Crossing
07.2017 - 12.2020
NO DEGREE IN MARKETING -
Georgia State University