Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Alyssa Payne

Lubbock

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

14
14
years of professional experience

Work History

Operations Manager

TruFit Gym
07.2025 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Bartender

Beef 'O' Brady's
06.2022 - 06.2025
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Operations Manager

SCI
07.2019 - 06.2022
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Bookkeeper

Charles Short Insurance Agency
11.2018 - 07.2019
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.

Team Lead

Wells Fargo
12.2015 - 11.2018
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Data Entry Clerk

Adfitech
12.2011 - 02.2015
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.

Education

Associate of Science -

Rose State College
Oklahoma City, OK

Skills

  • Operations monitoring
  • Team leadership
  • Problem-solving
  • Staff training
  • Management
  • Customer service

Timeline

Operations Manager

TruFit Gym
07.2025 - Current

Bartender

Beef 'O' Brady's
06.2022 - 06.2025

Operations Manager

SCI
07.2019 - 06.2022

Bookkeeper

Charles Short Insurance Agency
11.2018 - 07.2019

Team Lead

Wells Fargo
12.2015 - 11.2018

Data Entry Clerk

Adfitech
12.2011 - 02.2015

Associate of Science -

Rose State College

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Alyssa Payne