Alyssa Perez
Riverside,CA
Summary
To successfully use my knowledge and expertise to excel in a company. Create a positive work environment, achieve goals and surpass expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrator
Lily's Home
Eastvale
03.2023 - Current
- Supervised administrative support to staff members and clients while offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained personnel records and updated client files.
- Administered medication to clients as directed by physician.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Escrow Assistant
Escrow Options Group
10.2020 - 04.2023
- Opened incoming orders and set up escrow files within 24 hours of receiving purchase agreement.
- Obtained documents such as proof of insurance and homeowners association statements.
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Prepared estimated closing statements for buyer and seller.
- Checked signatures and legal descriptions for accuracy and integrity.
- Reviewed escrow accounting reports and resolved outstanding checks or open file balance issues.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
Office Administrator
Escrow Options Group
08.2019 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to Escrow Officers and greeting visitors.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Produced high-quality documents, estimates and flyers to Real Estate Agents.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Receptionist
Smartex Apparel
02.2019 - 08.2019
- Responded to customer calls and emails to answer questions about products and services.
- Supervised inventory and placed orders to replenish low running supplies.
- Provided prompt, courteous service to every individual entering showroom.
- Maintained customer accounts and relationships.
- Entered data into a fashion apparel software system.
- Resolved customer problems and complaints.
Skills
- Customer and Client Relations
- Office Management
- Data Confidentiality
- Call Screening
- Individualized Support Planning
- Team Building
- Leadership
Certification
- Adult Residential Facility Administrator
- Notary Public
Timeline
Administrator
Lily's Home
03.2023 - Current
Escrow Assistant
Escrow Options Group
10.2020 - 04.2023
Office Administrator
Escrow Options Group
08.2019 - 10.2020
Receptionist
Smartex Apparel
02.2019 - 08.2019