Alyssa Perez
14762 Raritan Dr, Whittier ,CA
Summary
Results-driven Digital Personal Shopper at Walmart, adept at enhancing customer satisfaction through effective order processing and exceptional communication. Demonstrated reliability and attention to detail, consistently exceeding quotas while fostering teamwork in a fast-paced environment. Proven ability to adapt to changing marketplace dynamics and resolve issues efficiently.
Overview
4
4
years of professional experience
Work History
Digital Personal Shopper
Walmart
05.2024 - Current
- Picked customer orders using handheld device, following item locations and substitution guidelines.
- Verified product freshness and quality before bagging items for pickup.
- Substituted unavailable items with approved alternatives based on customer preferences.
- Staged completed orders in designated zones for accurate pickup and delivery.
- Communicated order issues and item replacements to customers with clear service updates.
- Loaded groceries into vehicles while maintaining speed, accuracy, and courteous service.
- Organized pick areas to support efficient order flow and reduce search time.
- Resolved order discrepancies by coordinating with store associates and updating digital records.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
Cashier
Walmart
01.2023 - 05.2024
- Assisted customers at checkout, resolving pricing issues and directing questions to appropriate store departments.
- Maintained clean, organized checkout areas and replenished supplies for continuous front-end readiness.
- Supported self-checkout operations by guiding customers through payment and item-scanning steps.
- Ensured compliance with store policies during transactions, refunds, and age-restricted sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Education
High School Diploma -
Bishop Amat Memorial High School
La Puente, CA05-2022
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Order processing
Timeline
Digital Personal Shopper
Walmart
05.2024 - Current
Cashier
Walmart
01.2023 - 05.2024
High School Diploma -
Bishop Amat Memorial High School