Alyssa Picerno
Columbus
Summary
Dynamic banking professional with extensive experience at JP Morgan & Chase, adept at executing complex transactions and promoting banking products. Proven ability to manage escalated customer interactions with strong conflict resolution skills while adhering to security and company protocols. Committed to enhancing customer satisfaction and driving sales through strategic engagement.
Overview
4
4
years of professional experience
Work History
Associate Banker
JP Morgan & Chase
08.2023 - Current
- Assist clients with signing up for new services, such as opening or closing accounts.
- Executes wire transfers, stop payments, and account transfers.
- Balance teller drawers, ATM cash, and cash vaults, as well as conducting audits for multiple entities.
- Adheres to established security procedures.
- Educate clients on mobile and online banking.
- Maintains friendly and professional customer interactions.
Bartender Shift Lead
The Melting Pot
Columbus
06.2021 - Current
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Works with POS system to place orders, manage bills, and handle complimentary items.
- Effectively multitasked within fast-paced environment.
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA03.2021
Associate of Science - Business Administration
Rowan University
Glassboro, NJ01.2018
Skills
- Advanced communication
- Synthesize information
- Present clearly
- Collaborate effectively
- Self-discipline
- Attention to detail
- Work ethic
- Manage multiple tasks
- Prioritize effectively
- Meet deadlines
References
- Cheyenne Rogers, Chase Branch Manager, (614) 476-6370
- Justin Woodward, Melting Pot General Manager, (614) 476-5500
Languages
Spanish
Limited
Timeline
Associate Banker
JP Morgan & Chase
08.2023 - Current
Bartender Shift Lead
The Melting Pot
06.2021 - Current
Bachelor of Science - Business Administration
Liberty University
Associate of Science - Business Administration
Rowan University
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