Alyssa Pierre
Youngsville,LA
Summary
Enthusiastic and customer-focused professional with a proven track record of building warm relationships with clients. Experienced in handling financial transactions, ensuring customer satisfaction, and maintaining a clean and organized work environment.
Overview
6
6
years of professional experience
Work History
Tier 2 Technical Support Specialist
Alorica
12.2024 - Current
- Directed projects updating internal knowledge bases with information on emerging technologies.
- Elevated user satisfaction by efficiently resolving advanced technical issues.
- Analyzed ticket issues for necessary Tier 3 escalations.
- Conducted technical troubleshooting to maintain operational infrastructure.
Customer Care Representative
Alorica
09.2024 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
Direct Support Professional
Gulf Coast Social Services
11.2018 - 02.2022
- Directed projects updating internal knowledge bases with information on emerging technologies.
- Elevated user satisfaction by efficiently resolving advanced technical issues.
- Analyzed ticket issues for necessary Tier 3 escalations.
- Conducted technical troubleshooting to maintain operational infrastructure.
Server
Dave & Buster's
11.2023 - Current
- Cultivated enduring relationships with a loyal customer base, resulting in increased repeat business.
- Proficiently utilized the POS system to take orders, manage bills, and provide complimentary items to enhance customer experience.
- Maintained dining room and work areas, ensuring a pristine and welcoming atmosphere.
Retail Sales Consultant
AT&T
02.2023 - 02.2024
- Consistently ranked in top 5 for regional sales in both B2C and B2B sectors.
- Increased sales Y oY by over 15% during tenure, earning recognition for exceptional performance.
- Cultivated strong customer relationships, tailoring solutions to individual needs.
- Delivered in-depth product tutorials and presentations, enhancing team knowledge and customer satisfaction.
Server
Fezzo’s Steakhouse and Oyster Bar
05.2022 - 03.2023
- Cultivated enduring relationships with a loyal customer base, resulting in increased repeat business.
- Proficiently utilized the POS system to take orders, manage bills, and provide complimentary items to enhance customer experience.
- Maintained dining room and work areas, ensuring a pristine and welcoming atmosphere.
Fitting Room Associate
Academy Sports Outdoors
02.2022 - 05.2022
- Maintained impeccable standards in the fitting rooms, contributing to a positive shopping experience.
- Efficiently collected and organized merchandise, ensuring products were readily available for customers.
- Greeted customers with a warm smile and engaging words, enhancing their shopping experience.
Financial Services Consultant
Walmart
07.2021 - 02.2022
- Updated and meticulously managed long-term customer accounts, demonstrating strong attention to detail.
- Responsively handled department phone calls, delivering prompt and professional assistance.
- Provided various money center services to meet the financial needs of customers.
Education
High School Diploma - Diploma
Thibodaux High School
Thibodaux, LA05.2019
Skills
- Customer Relationship Management
- Effective Communication
- Waterfall Selling
- Technical Proficiency
- Product Knowledge
- Troubleshooting
Timeline
Tier 2 Technical Support Specialist
Alorica
12.2024 - Current
Customer Care Representative
Alorica
09.2024 - 12.2024
Server
Dave & Buster's
11.2023 - Current
Retail Sales Consultant
AT&T
02.2023 - 02.2024
Server
Fezzo’s Steakhouse and Oyster Bar
05.2022 - 03.2023
Fitting Room Associate
Academy Sports Outdoors
02.2022 - 05.2022
Financial Services Consultant
Walmart
07.2021 - 02.2022
Direct Support Professional
Gulf Coast Social Services
11.2018 - 02.2022
High School Diploma - Diploma
Thibodaux High School
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