Alyssa Politron
Yuma,AZ
Summary
- Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
- Welcoming clerical professional with 5+ years of experience in Receptionist Assistant and Customer Service setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls. Accurate when entering information in Microsoft and Excel and keeping organized filing systems.
- Ability to think logically and rationally in emergency situations
- Excellent communication skills
- Knowledge of working in a professional environment
- Dependable, punctual, and self-sufficient
- Obtain a fingerprint clearance card
- Bilingual, fluent in English and Spanish
Overview
6
6
years of professional experience
Work History
Customer Service
Starbucks, Barista
Yuma, AZ
06.2021 - Current
- Fulfilling 100's of customers' requests and needs
- Maintain healthy work environment by having positive attitude and outlook
- Manage and resolve customer complaints efficiently and effectively
- Maintained regular and consistent attendance and punctuality.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Receptionist Assistant
Politron Plumbing LLC
Yuma, AZ
08.2021 - Current
- Managed approximately 30 incoming calls, emails and faxes per day from costumers.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Receptionist
Focus Imaging
Yuma, AZ
08.2018 - 08.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Associates in Arts Degree -
Arizona Western College
Yuma, AZ12.2020
High School Diploma -
Cibola High School
Yuma, AZ05.2017
Skills
- Accounts Payable and Accounts Receivable
- Data Review and Verification
- Positive Reinforcement Strategies
- Document and Records Management
- Building Strong Relationships
- Calm and Professional Under Pressure
- Understanding Customer Needs
References
Leslie Caudillo
(928) 919-6396
Connie Torres
(928) 287-1036
Alfonso Porchas
(360) 873-3044
Timeline
Receptionist Assistant
Politron Plumbing LLC
08.2021 - Current
Customer Service
Starbucks, Barista
06.2021 - Current
Receptionist
Focus Imaging
08.2018 - 08.2021
Associates in Arts Degree -
Arizona Western College
High School Diploma -
Cibola High School