Lucy Benavides
Oxnard,CA
Summary
Seeking employment in Customer Service, where my skills learned can be utilized to it's fullest potential to help your business advance.
Overview
19
19
years of professional experience
Work History
Customer Service
Earth Green Development
Remote
06.2020 - 06.2024
- Excellent Customer Service, answering phones, setting up appointments, light bookkeeping, distributing e-mail, providing inquiries regarding residential plans, filing, faxing, assisting in other tasks when needed.
Home Health Care
Hospice Care
Volunteer
09.2018 - 02.2019
- Take care of patients by cooking, bathing, dressing, feeding by g- tube, administer medication, injections, drove patients to Dr visits, set up Dr appointments, exceptional bedside manners
Medical Billing Specialist
Foot and Ankle Concepts
03.2016 - 09.2018
- Medical Biller for a podiatrist office, dependable, medical biller/ payment poster, detail-oriented, attention to details, took 20-30 inbound calls from Dr's, nurses and patients, payment posting, collection, processing claims, appeals, verify insurance eligibility, enter demographics, problem solving, data entry, excellent customer service, EMR experience, send accounts to collections, mail statements, insurance appeals, work independently, multitask, assist where needed
Medical Billing Specialist
Perinatal Diagnostic Center
01.2012 - 02.2016
- Medical billing specialist for a High Risk Pregnancy Doctor, enter patients demographics, took 20-30 calls from patients, Dr's and nurses code charts from patients ultrasound records, post charges create claims, code hospital charges, nutritionist charges, review patients claims for accuracy and completeness, submit electronic claims using Office Alley, knowledge of insurance guidelines, follow up on unpaid claims within standard billing cycle timeframe, attention to detail, took 20-30 calls from patients, Dr's and nurses, identify and bill secondary or tertiary insurances, manage accounts receivable for insurance and patients accounts, answer all patients or insurance phone inquiries pertaining to assigned accounts, post insurance and patient payments to accounts, run patient credit card payments, run eligibility of insurance, appeal denied claims, mail out statements, front office duties, authorizations, Makenna prescriptions, computer conversion, extensive customer service, assist when needed
Medical Billing Specialist
Lynn Eye Medical Group
03.2007 - 09.2011
- Medical biller for four Ophthalmology Doctors, enter patient demographics into the computer, verify eligibility of patient's insurance, post medical and surgical payments, enter charges to accounts, bill private and Medicare/medical insurances, balance financial statements per each Doctor, post patient payments, reconciliation of accounts, prepare and submit clean claims to various insurance companies, identify and resolve patient billing questions, follow up on claims, claim appeals, attention to details, took 20-30 inbound calls from Dr's, nurses and patients, submit outstanding accounts to collections, extensive customer service, book appointments
Medical Billing Specialist
Loma Vista Medial Billing
05.2005 - 02.2007
- Medical biller for an Anesthesiologist billing office, prepare and submit clean medial claims to various insurance companies, enter patient demographics, verify eligibility, post insurance payments to the proper accounts, follow up and trouble shoot problem accounts, assist patients in understanding their billing, attention to detail, assist with phones and appointments, extensive customer service
Education
Certificate - Bookkeeping
Conejo Valley Adult School
Thousand Oaks, CA01.2011
Medical Career Services - Medical Billing
Medical Career Services
Oxnard, CA01.2005
General Education -
Oxnard College
Oxnard, CA01.2002
High School Diploma -
Channel Islands High School
Oxnard, CA06-1990
Skills
- Excellent customer service
- Excellent written and verbal communication skills
- Type 45 words per minute, 10 key by touch
- Customer inbound calls, emails
- Accounts Receivable
- Accounts Payable
- Insurance Verification
- Proficient in data entry
- Computer knowledge, skills
- Team player
- Quick learner
- Excellent problem solver
- Bilingual
- Hard worker
- Dependable
- Call center experience
- Online chat
- Multitask
References
References upon request
Languages
- English
- Spanish
Timeline
Customer Service
Earth Green Development
06.2020 - 06.2024
Home Health Care
Hospice Care
09.2018 - 02.2019
Medical Billing Specialist
Foot and Ankle Concepts
03.2016 - 09.2018
Medical Billing Specialist
Perinatal Diagnostic Center
01.2012 - 02.2016
Medical Billing Specialist
Lynn Eye Medical Group
03.2007 - 09.2011
Medical Billing Specialist
Loma Vista Medial Billing
05.2005 - 02.2007
Certificate - Bookkeeping
Conejo Valley Adult School
Medical Career Services - Medical Billing
Medical Career Services
General Education -
Oxnard College
High School Diploma -
Channel Islands High School
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