Alyssa Pollington

Communicated with clients via email to collect required documentation for mortgage applications, including personal identification, employment verification, income statements, and credit/debt information.

• Coordinated communication between loan processors and clients to streamline application workflow.
• Communicated with customers daily to request information and complete paperwork.
• Assembled important paperwork and disclosures for borrower.
• Monitored key dates to obtain information by deadlines.
• Enhanced customer satisfaction by providing timely and informative responses to inquiries.

• Led front-of-house operations for a high-volume, dual-restaurant establishment, ensuring seamless guest flow, efficient seating management, and an elevated customer experience.
• Delivered premium, high-class client service by managing VIP guest relations, resolving concerns promptly, and maintaining a polished, professional presence at all times.
• Coordinated large-party reservations and special events, demonstrating strong organizational skills, attention to detail, and the ability to manage multiple priorities accurately and efficiently.
• Supervised and mentored a team of hosts, including creating schedules, delegating daily responsibilities, and training staff in service protocols, communication standards, and hospitality professionalism.