Toni Carpenter
1130 Fairgrove Church Rd Hickory,NC
Summary
Motivated and results-driven Senior Mortgage Loan Specialist with over 13 years of experience in helping members secure the best mortgage solutions tailored to their needs. Skilled in assessing financial situations, guiding borrowers through the mortgage application process, and providing expert advice on loan products, rates, and terms. Proven track record of building strong relationships with members while consistently meeting goals and compliance standards. Committed to delivering exceptional service, ensuring a smooth and efficient loan process from start to finish.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Mortgage Loan Specialist
State Employees Credit Union
10.1992 - Current
- Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
- Built rapport with members through active listening skills while providing guidance on suitable loan options tailored to their needs.
- Coordinated seamlessly with real estate agents and attorneys for smooth transactions.
- Managed a pipeline of mortgage applications, prioritizing tasks based on urgency and importance.
- Continuously updated knowledge of regulatory guidelines to ensure company-wide adherence to industry standards.
- Maintained strong relationships with borrowers, fostering trust and increasing referral business.
Education
High School Diploma -
McDowell High School
Marion, NC06.1986
Skills
- Mortgage Application Processing
- Customer service
- Mortgage Assessment
- Certified Mortgage Loan Originator
- Debt Restructuring Options
- Task Prioritization Skills
- Dependability/Reliability
- Strong Organizational Ability
Certification
State Employees Credit Union
Certified Credit Union Executive (CCUE)
Nov 2006
Timeline
Senior Mortgage Loan Specialist
State Employees Credit Union
10.1992 - Current
State Employees Credit Union
Certified Credit Union Executive (CCUE)
Nov 2006
High School Diploma -
McDowell High School
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