Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Pope

Eagle Mountain

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Known for combining strategic thinking with hands-on experience to deliver impactful solutions, enhance performance, and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Optometric Assistant

Lehi Vision Care
01.2025 - Current
  • Performed pre-testing procedures, enabling our Dr to focus on comprehensive examinations and personalized recommendations.
  • Educate and train up to 3-4 new patients a day on proper contact lens care, as well as explain treatment plans, and assist with eye exams.
  • Maintain clean and organized examination rooms, while providing a positive experience for each customer.

Assistant Store Manager

Jersey Mike's Subs
02.2023 - 08.2024
  • Managed both opening and closing procedures, and ensured daily food prep was finished prior to open and completed "Mike's Way"
  • Maintained and monitored accurate inventory levels, while placing product orders as needed through Sysco.
  • Interviewed, hired, and trained applicants and new staff, as well as scheduled and coordinated hours amongst a team of 10.

Store Manager

The Puppy Store
05.2022 - 02.2023
  • Mentored new hires during their onboarding process, ensuring they were properly trained on safety protocols and would excel in their roles from day one.
  • Enhanced employee performance by setting clear goals, providing feedback, and instructional coaching's.
  • Created organized procedures that helped maintain a high level of cleanliness throughout the facility, while staying in line with our sanitation budget.
  • Most importantly maintaining the health and well being of all live animals in the store up to 15 at one time, which does include vaccines, medications, food, and grooming.
  • Optimized scheduling according to store needs maximizing productivity without compromising service quality.

Collections Manager

Vivint Home Security
01.2021 - 03.2022
  • Developed and implemented strategies to enhance debt recovery processes.
  • Managed collections team of 10-12 to ensure timely recovery of outstanding accounts.
  • Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
  • Enhanced team performance through regular training, coaching, and feedback sessions.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Collections Representative

Alder Home Security
05.2020 - 12.2020
  • Managed over 50 customer accounts daily to ensure timely payments were made and resolve outstanding balances.
  • Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
  • Developed payment plans tailored to individual customer needs, enhancing recovery rates.

Support Staff Member

Ability Choice Services Inc.
12.2019 - 03.2020
  • Facilitated effective communication between clients and service providers, enhancing support.
  • Coordinated scheduling of appointments and services, optimizing clients access to resources.
  • Monitored client progress and adjusted support plans to meet evolving needs effectively.
  • Supported the development of healthy coping strategies for clients experiencing emotional or behavioral challenges.

Account Manager

Discover Card Financial Services
01.2018 - 08.2018
  • Managed client relationships, ensuring satisfaction and retention through skillful service strategies.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

High School Diploma -

Stansbury High School
Tooele, UT
05-2017

Skills

  • Problem Solving
  • Leadership
  • Strong Communication
  • Conflict Resolution
  • Customer Service
  • Critical Thinking
  • Data Entry
  • Effective Multitasking

Timeline

Optometric Assistant

Lehi Vision Care
01.2025 - Current

Assistant Store Manager

Jersey Mike's Subs
02.2023 - 08.2024

Store Manager

The Puppy Store
05.2022 - 02.2023

Collections Manager

Vivint Home Security
01.2021 - 03.2022

Collections Representative

Alder Home Security
05.2020 - 12.2020

Support Staff Member

Ability Choice Services Inc.
12.2019 - 03.2020

Account Manager

Discover Card Financial Services
01.2018 - 08.2018

High School Diploma -

Stansbury High School