Alyssa Pope
Eagle Mountain
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Known for combining strategic thinking with hands-on experience to deliver impactful solutions, enhance performance, and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Optometric Assistant
Lehi Vision Care
01.2025 - Current
- Performed pre-testing procedures, enabling our Dr to focus on comprehensive examinations and personalized recommendations.
- Educate and train up to 3-4 new patients a day on proper contact lens care, as well as explain treatment plans, and assist with eye exams.
- Maintain clean and organized examination rooms, while providing a positive experience for each customer.
Assistant Store Manager
Jersey Mike's Subs
02.2023 - 08.2024
- Managed both opening and closing procedures, and ensured daily food prep was finished prior to open and completed "Mike's Way"
- Maintained and monitored accurate inventory levels, while placing product orders as needed through Sysco.
- Interviewed, hired, and trained applicants and new staff, as well as scheduled and coordinated hours amongst a team of 10.
Store Manager
The Puppy Store
05.2022 - 02.2023
- Mentored new hires during their onboarding process, ensuring they were properly trained on safety protocols and would excel in their roles from day one.
- Enhanced employee performance by setting clear goals, providing feedback, and instructional coaching's.
- Created organized procedures that helped maintain a high level of cleanliness throughout the facility, while staying in line with our sanitation budget.
- Most importantly maintaining the health and well being of all live animals in the store up to 15 at one time, which does include vaccines, medications, food, and grooming.
- Optimized scheduling according to store needs maximizing productivity without compromising service quality.
Collections Manager
Vivint Home Security
01.2021 - 03.2022
- Developed and implemented strategies to enhance debt recovery processes.
- Managed collections team of 10-12 to ensure timely recovery of outstanding accounts.
- Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Collections Representative
Alder Home Security
05.2020 - 12.2020
- Managed over 50 customer accounts daily to ensure timely payments were made and resolve outstanding balances.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
- Developed payment plans tailored to individual customer needs, enhancing recovery rates.
Support Staff Member
Ability Choice Services Inc.
12.2019 - 03.2020
- Facilitated effective communication between clients and service providers, enhancing support.
- Coordinated scheduling of appointments and services, optimizing clients access to resources.
- Monitored client progress and adjusted support plans to meet evolving needs effectively.
- Supported the development of healthy coping strategies for clients experiencing emotional or behavioral challenges.
Account Manager
Discover Card Financial Services
01.2018 - 08.2018
- Managed client relationships, ensuring satisfaction and retention through skillful service strategies.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
Stansbury High School
Tooele, UT05-2017
Skills
- Problem Solving
- Leadership
- Strong Communication
- Conflict Resolution
- Customer Service
- Critical Thinking
- Data Entry
- Effective Multitasking
Timeline
Optometric Assistant
Lehi Vision Care
01.2025 - Current
Assistant Store Manager
Jersey Mike's Subs
02.2023 - 08.2024
Store Manager
The Puppy Store
05.2022 - 02.2023
Collections Manager
Vivint Home Security
01.2021 - 03.2022
Collections Representative
Alder Home Security
05.2020 - 12.2020
Support Staff Member
Ability Choice Services Inc.
12.2019 - 03.2020
Account Manager
Discover Card Financial Services
01.2018 - 08.2018
High School Diploma -
Stansbury High School