Kristen Knudtson
Algoma
Summary
Detail-oriented Administrative Professional with over 15 years of experience in healthcare, accounting, and customer service. Expertise in scheduling, records management, and insurance coordination, ensuring confidentiality. Skilled in delivering exceptional service and fostering positive relationships in high-pressure environments, ready to support students, families, and staff in an educational setting.
Overview
19
19
years of professional experience
Work History
Optometric Assistant
Lakeshore Vision Center
Algoma
03.2023 - 07.2026
- Welcomed patients, fostering a friendly and professional office atmosphere.
- Managed multi-line phones, scheduled appointments, and coordinated referrals to enhance patient flow.
- Verified insurance eligibility and processed claims to ensure timely reimbursements.
- Maintained accurate patient records in compliance with HIPAA regulations.
- Prepared patients for examinations by conducting pre-testing procedures.
- Assisted patients in selecting eyewear and educated them on contact lens usage to ensure informed choices.
- Coordinated laboratory orders and resolved discrepancies to maintain accurate and timely processing.
- Balanced multiple priorities while supporting providers and coworkers in a fast-paced environment.
Firm Administrator
Stangel Accounting And Tax Office
Sturgeon Bay
03.2019 - 01.2023
- Oversaw front office operations for high-volume accounting and tax practice, ensuring seamless client interactions.
- Managed accounts payable, receivable, billing, and collections, enhancing financial accuracy and cash flow.
- Coordinated tax return processing and monitored workflow deadlines to maintain timely service delivery.
- Scheduled client appointments and facilitated welcoming experiences.
- Delivered exceptional customer service while handling confidential financial information.
- Managed inventory of office supplies to ensure availability for daily operations. and strengthened vendor relationships.
- Organized office space to optimize functionality and efficiency.
Office Manager
Door County Daily News
Sturgeon Bay
11.2017 - 03.2019
- Coordinated daily office operations, ensuring seamless administrative support across departments.
- Facilitated communication between clients and internal departments to ensure operational fluidity.
- Organized office space and executed community outreach initiatives to enhance company visibility and community engagement.
- Managed advertising schedules and records, processing payments to maintain accurate financial tracking.
Team Leader
APAC Customer Services
Green Bay
11.2007 - 07.2015
- Supervised and coached team of 20 customer service representatives, improving service quality and team morale.
- Trained new employees while monitoring adherence to quality standards.
- Created reports analyzing performance metrics to identify areas for workflow improvement.
- Ensured HIPAA compliance during support of Blue Cross Blue Shield operations.
- Resolved customer concerns, fostering trust and loyalty with clients.
Education
Certificate - Sustainable Agriculture
Northeast Wisconsin Technical College
Green Bay, WI05-2016
Associate of Applied Science - Business Management
Northeast Wisconsin Technical College
Green Bay, WI12-2015
Skills
- Office Administration
- Customer relations
- Multi-Line Phone Systems
- Calendar management
- Google Workspace & Microsoft Office
- Records confidentiality
- Claims processing
- Financial management
- Inventory management
- Time management
- Team Collaboration
- Problem Solving
- Written and Verbal Communication
- Workflow management
Timeline
Optometric Assistant
Lakeshore Vision Center
03.2023 - 07.2026
Firm Administrator
Stangel Accounting And Tax Office
03.2019 - 01.2023
Office Manager
Door County Daily News
11.2017 - 03.2019
Team Leader
APAC Customer Services
11.2007 - 07.2015
Certificate - Sustainable Agriculture
Northeast Wisconsin Technical College
Associate of Applied Science - Business Management
Northeast Wisconsin Technical College