Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralda Fernandez

Clovis ,CA

Summary

Experience as an Optometric Assistant at Chen Optometry Inc., excelling in appointment scheduling and customer service. Proven ability to enhance office efficiency and maintain patient confidentiality. Bilingual in Spanish, with strong organizational skills and a commitment to teamwork, ensuring a positive experience for both patients and colleagues.

Overview

6
6
years of professional experience

Work History

Optometric Assistant

Chen Optometry Inc.
09.2021 - Current
  • Provided administrative and clinical support in a fast-paced optometry office.
  • Scheduled and confirmed patient appointments using practice management software.
  • Communicated effectively with patients in person and over the phone regarding appointments, procedures, and follow-up care.
  • Typed reports, processed referrals, and sent faxes to coordinate with other healthcare providers.
  • Managed filing systems for patient records, ensuring accuracy and confidentiality.
  • Placed orders for contact lenses and optical supplies; maintained and tracked inventory.
  • Assisted with front desk operations and helped streamline office workflows for improved efficiency

Lead Support

Big Lots
10.2019 - 05.2021
  • Supervised store operations as Manager on Duty, ensuring smooth daily functions and adherence to company policies.
  • Led team members during shifts, delegated tasks, and resolved customer issues efficiently.
  • Handled cash management responsibilities including opening/closing registers and preparing deposits.
  • Maintained store appearance, restocked shelves, and assisted with inventory management.
  • Delivered excellent customer service and supported sales initiatives to meet store goals.

After School Teacher

Teaching Fellows
05.2019 - 09.2019
  • Led a classroom of 21 first-grade students in a structured after-school program.
  • Supervised students during arrival, dismissal, mealtimes, and outdoor activities, ensuring safety and engagement.
  • Designed and implemented age-appropriate lesson plans and educational activities.
  • Assisted students with homework, reinforced classroom learning, and supported academic development.
  • Prepared materials, made copies, and facilitated arts and crafts projects to promote creativity and hands-on learning.

Education

Associate of Science - Medical Administration

Reedley College
Reedley, CA
09-2026

High School Diploma -

Sanger High School
Sanger, CA
06-2017

Skills

  • Appointment scheduling
  • Spanish speaking
  • Insurance billing
  • Customer service
  • Office administration
  • Insurance verification
  • Sales support
  • Willingness to learn
  • Teamwork and collaboration
  • Organizational skills
  • Office support
  • Conflict resolution
  • Phone etiquette
  • Typing

Languages

Spanish
Native or Bilingual

Timeline

Optometric Assistant

Chen Optometry Inc.
09.2021 - Current

Lead Support

Big Lots
10.2019 - 05.2021

After School Teacher

Teaching Fellows
05.2019 - 09.2019

Associate of Science - Medical Administration

Reedley College

High School Diploma -

Sanger High School

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