ALYSSA PRESSLEY
Gadsden,SC
Summary
Experienced customer service professional with a proven track record of delivering exceptional service and support for over five years. Skilled in building strong relationships with clients and resolving issues in a timely and efficient manner. Dedicated to providing top-notch customer care and ensuring customer satisfaction at all times. Strong communication and problem-solving abilities, with a passion for exceeding customer expectations.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Community Options
Columbia, SC, US
04.2024 - Current
- Facilitated growth in daily living abilities for individuals with disabilities through supportive engagement.
- Designed tailored care strategies to enhance client satisfaction.
- Documented client progress accurately, ensuring regulatory compliance.
- Built a positive environment that encourages personal growth.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
Technical Support Representative
Conduent
Remote
01.2023 - 02.2024
- Addressed technical problems, boosting user satisfaction.
- Enhanced first-call resolution through effective problem-solving techniques.
- Streamline processes, reduce wait times, and boost operational effectiveness.
- Delivered precise technical solutions while upholding superior service standards.
- Work with teams to boost support, leading to better user experience.
- Addressed technical challenges swiftly, boosting user satisfaction and team efficiency.
Customer Service Representative
Teleperformance USA
Columbia, SC, US
12.2020 - 10.2022
- Addressed customer concerns, enhancing satisfaction and loyalty.
- Exceeded established benchmarks, achieving recognition as a leading performer.
- Increased customer retention through active listening.
- Handled inquiries with professionalism, ensuring excellence.
- Documented interactions with precision, ensuring compliance.
Lead Cashier
Circle K
West Columbia, SC, US
08.2020 - 01.2021
- Managed cash transactions with precision to enhance customer satisfaction.
- Addressed customer concerns swiftly, boosting retention.
- Conducted training sessions for new cashiers, ensuring consistent service.
- Utilized effective communication to establish rapport with customers.
Retail Sales Associate
Walmart
West Columbia, SC, US
01.2019 - 06.2020
- Enhanced store layout to elevate customer satisfaction.
- Efficiently managed inventory to ensure product availability.
- Worked with team to achieve monthly sales goals consistently.
- Managed customer returns and exchanges, ensuring compliance with company policy.
- Resolved customer inquiries to ensure seamless transactions.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC06.2020
Skills
- Time management
- Behavior redirection
- Client support
- Verbal communication
- Multi tasking
- Adaptability
Timeline
Direct Support Professional
Community Options
04.2024 - Current
Technical Support Representative
Conduent
01.2023 - 02.2024
Customer Service Representative
Teleperformance USA
12.2020 - 10.2022
Lead Cashier
Circle K
08.2020 - 01.2021
Retail Sales Associate
Walmart
01.2019 - 06.2020
High School Diploma -
Lower Richland High School