ALYSSA PUCKERING
New York,NY
Summary
Detail-oriented and highly organized professional with strong customer service and administrative experience. Demonstrated ability to work effectively in fast-paced environments, managing multiple responsibilities while maintaining accuracy and professionalism. Passionate about contributing to a team-oriented environment.
Overview
4
4
years of professional experience
Work History
Postpartum Unit Clerk
New York-Presbyterian Hospital
New York, USA
11.2024 - Current
- Handle confidential patient information with discretion while maintaining accuracy and attention to detail in a fast-paced postpartum unit.
- Processed patient admissions and discharges, ensuring accurate completion of patient information and required documentation.
- Prepare, organize, and maintain patient charts and unit documentation according to hospital procedures.
- Use Epic (EHR) to access and update patient information and support daily unit operations.
- Serve as a liaison between patients, families, nurses, physicians, and other hospital staff, communicating requests and information efficiently.
- Coordinated patient and family requests with clinical staff, ensuring timely and professional responses to needs.
- Managed unit telephone calls and relayed messages, facilitating effective communication among nurses and other staff.
- Welcome and assist patients, families, visitors, and hospital personnel.
Counter Staff
Mama's TOO
New York, USA
03.2023 - 12.2024
- Warmly welcomed customers and provides prompt, courteous service, enhancing the overall dining experience.
- Fulfilled orders efficiently and maintained high levels of customer satisfaction.
- Handled customer questions and requests, resolving issues professionally and supporting a positive experience.
- Fulfilled orders efficiently and maintained high levels of customer satisfaction.
- Handled customer inquiries and resolved issues professionally, enhancing overall experience.
- Upheld cleanliness standards in workspace and organization, ensuring compliance with safety and sanitation standards.
OSL Representative
Walmart
Brockport, USA
10.2023 - 12.2023
- Provided expert guidance to customers on selecting the most suitable mobile devices, ensuring their needs and preferences were met.
- Troubleshot and resolved technical issues, enhancing customer satisfaction and retention.
- Maintained organized, customer-friendly store environment in collaboration with team members.
- Responded to customer inquiries at the service desk, providing accurate information and assistance. promptly and professionally.
Bakery Clerk
Baked Cravings
New York, USA
06.2022 - 01.2023
- Managed online and in-store orders, achieving timely and accurate fulfillment for improved customer experience.
- Assisted customers with orders, enhancing overall satisfaction through personalized service and attention to detail.
- Supported inventory management and back-of-house operations to maintain smooth daily operations and product availability.
- Managed package organization, scanning, and customer pickup/drop-off services as a UPS Access Point Representative.
Education
Highschool Diploma -
General Studies -
Borough of Manhattan Community College
General Studies -
SUNY Brockport
Skills
- Records and Documentation
- Administrative support
- Customer service
- Attention to detail
- Professional communication
- Time management
- Teamwork and collaboration
- Problem-solving
Languages
- English
- Basic Spanish
Timeline
Postpartum Unit Clerk
New York-Presbyterian Hospital
11.2024 - Current
OSL Representative
Walmart
10.2023 - 12.2023
Counter Staff
Mama's TOO
03.2023 - 12.2024
Bakery Clerk
Baked Cravings
06.2022 - 01.2023
Highschool Diploma -
General Studies -
Borough of Manhattan Community College
General Studies -
SUNY Brockport