Aisha Emanuel
Brooklyn,NY
Summary
Compassionate, efficient, and reliable Executive Administrator in Operations Management with a strong work ethic. Diligent about being of service to patient's medical and personal needs. Results oriented professional with proven organizational, multi-tasking experience; Focused on delivering high-quality service with dedication to protecting patient safety. Capable of exercising independent judgment, maintaining the confidentiality of sensitive information and effectively driving productivity and efficiency under pressure without sacrificing quality.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Postpartum Unit Clerk
New York Presbyterian Brooklyn Methodist Hospital
Brooklyn, NY
07.2022 - Current
- Create and maintain accurate and confidential patient files according to regulatory mandates.
- Answers telephone inquiries from patients, physicians, and other healthcare staff.
- Provides support to nursing staff by gathering supplies and equipment, scheduling patient appointments and organizing patient information.
- Comply with patient discharge procedures ensuring all necessary paperwork is completed accurately and efficiently.
Administrative Manager
New York City Fire Department
Brooklyn, NY
07.2016 - Current
- Office liaison for agency-wide communications, human resources and to act as an intermediary coordinator for the EEO Office, Executive staff and Agency Attorneys.
- Monitoring operations-purchase orders, monthly budget paperwork and submitting monthly fiscal business reports and statements.
- Preparing confidential memorandums, correspondences, spreadsheets, and reports.
- Data entry, filing, organizing, and preserving historical documentation.
- On-boarding and processing of new hires.
- Maintain accurate records of all inspections and intake activities, meetings and schedules.
Executive Administrative Assistant
Kings County District Attorney's Office
Brooklyn, NY
11.2014 - 07.2016
- Remained responsible for administrative support to the positions of Division Chiefs, Attorneys and Frauds Bureau unit.
- Edited legal files in database format by uploading documents, reports, attachments, and other data as assigned by the Attorney.
- Set up meeting and event logistics for Fraud Bureau Chief and Deputy Chiefs via Microsoft Outlook calendars.
Customer Service Specialist
Verizon Wireless
Alpharetta, GA
07.2002 - 04.2013
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
Some College (No Degree) - Pre-requisites For Health Studies
Medgar Evers College of The City University of New York
Brooklyn, NYCertified Patient Care Technician -
Access Careers
Brooklyn, NY10.2021
Certified Nursing Assistant -
Access Careers
Brooklyn, NY09.2021
Bachelor of Business Administration -
Strayer University
06.2013
Skills
- Executive Support
- Process Improvement
- Time Management
- Communication & Problem Solving
- Cultural awareness and sensitivity
- Expert Level/ MS Office Suite
Certification
- Basic Life Support {CPR} 2021 / American Heart Association
- Certified Nursing Assistant 2021
- NAHT Certified Phlebotomy Technician 2022
- NAHT Certified Patient Care Technician 2022
Additional Information
- Alpha Sigma Lambda Honor Society
- National Society of Collegiate Scholars
Timeline
Postpartum Unit Clerk
New York Presbyterian Brooklyn Methodist Hospital
07.2022 - Current
Administrative Manager
New York City Fire Department
07.2016 - Current
Executive Administrative Assistant
Kings County District Attorney's Office
11.2014 - 07.2016
Customer Service Specialist
Verizon Wireless
07.2002 - 04.2013
Some College (No Degree) - Pre-requisites For Health Studies
Medgar Evers College of The City University of New York
Certified Patient Care Technician -
Access Careers
Certified Nursing Assistant -
Access Careers
Bachelor of Business Administration -
Strayer University