Alyssa Quintanar

We move and process 81,000 packages every day this includes sorting unloading picking and stowing.

• Trained employees in time management and proper ways to complete job duties.
• Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
• Monitored team members to verify work quality and address concerns.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
• Communicated effectively with upper management, team members, and customers to keep everyone informed.
• Established positive relationships with customers and colleagues through high standards of customer service.
• Pitched in to help with various job tasks, fill in for sick employees and complete projects.
• Settled crew member disputes by addressing problems quickly and providing successful mediation.

Unloaded trailers, stowed cases, and loaded trucks for sortation. Handled boxes up to 50 lbs in weight.

• Fostered positive relationships with regular clientele by remembering their preferences along with their names.
• Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
• Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
• Performed daily opening/closing procedures diligently so as not to miss any important steps.
• Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
• Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
• Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
• Processed customer orders and accurately entered into order system.
• Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
• Addressed guest complaints and resolved issues to promote satisfaction.
• Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
• Managed multiple tasks in high-volume environment.
• Processed both cash and card purchases and returns.
• Trained new employees in counter operations, improving overall staff performance and productivity.
• Increased sales with upselling techniques and product recommendations based on customer needs.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.