Alyssa Rawashda
Wallington
Summary
Recent graduate with a degree in Sociology and Psychology, specializing in Social Work. Over three years of experience as a Sales Associate, excelling in upselling and creating a welcoming atmosphere for customers. Currently employed in Guest Services, effectively addressing guest concerns and issues. Strong teamwork skills, with a commitment to continuous learning and skill development. A strong desire to learn and grow fast.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Guest Services Representative
American Dream Mall
East Rutherford
01.2023 - Current
- Assisting guests through emails, phones and in person.
- Resolving customers' concerns and resolving the issue in a timely manner.
- Providing information and answering any questions guest may have regarding the facility.
- Having access to communicate with parking operations/telecomunications.
Retail Sales Associate
American Dream Mall
East Rutherford
07.2021 - 08.2024
- Greeting customers and welcoming them into the facility.
- Helping customers with any questions they have.
- Keeping the sales floor clean and organized.
- Check out customers and process payments.
- Operate admissions for the Dream Works water park/Nickelodeon park and the Ice Rink services.
Education
College Degree - Psychology, Sociology
William Paterson University of New Jersey
Wayne, NJ05.2024
High school diploma -
Wallington Jr Sr High School
Wallington, NJ06.2020
Bachelor's degree - Sociology and Psychology
Skills
- Communications
- Time management
- Microsoft applications
- Cashiering
- Customer support
- Workforce development
- Cleaning Experience
- Front desk
- Sales
- Customer service
- Organizational skills
- Communication skills
- Retail Sales
- Cash handling
Certification
Driver's License
Additional Information
Internship with social work at a local High School. Working alongside with the social worker to help students adjust to high school. Provided lectures and activities for the students to get ready for college.
Languages
English
Timeline
Call Center Guest Services Representative
American Dream Mall
01.2023 - Current
Retail Sales Associate
American Dream Mall
07.2021 - 08.2024
College Degree - Psychology, Sociology
William Paterson University of New Jersey
High school diploma -
Wallington Jr Sr High School