Alyssa Redondo
San Jose,CA
Summary
Motivated professional with a solid foundation in administrative support and customer service. Demonstrated ability to enhance customer satisfaction through effective communication and operational management, contributing to a 40% increase in feedback participation. Eager to leverage expertise in fast-paced environments to support Human Resources or Administrative functions.
Overview
9
9
years of professional experience
Work History
Event Sales
TopGolf
San Jose
08.2025 - Current
- Engaged with new leads to nurture relationships and drive potential sales.
- Appointment bookings for events.
- Collaborated with sales account management to ensure successful event attendance, bookings, and payments.
- Cold called previous clients to revive sales opportunities.
- Closing out event paperwork.
- Managed opening and closing procedures for the sales office to maintain efficiency.
- Organizing events accordingly to accommodate each player.
- Active use of salesforce, outlook, excel, toast, teams and canva.
Bay Server | Event Server
TopGolf
San Jose
02.2024 - 08.2024
- Delivered high-energy food and beverage service, engaging guests to create enjoyable experiences while coordinating with the team to ensure quality and prompt service during high-volume events.
- Upsell food, beverages, and membership options to enhance the guest experience.
- Collaborated with team members to sustain a clean and enjoyable atmosphere, enhancing guest satisfaction.
Sales Membership Specialist
UFC Fit
San Jose
01.2023 - 11.2023
- Engaged customers to sell memberships, personal training, and supplements and enhancing overall sales performance.
- Provided customer service and sales outreach to existing members, ensuring satisfaction and facilitating membership renewals.
- Conducted sales and marketing outreach through maintaining client relationships, cold calls, online campaigns, and face-to-face interactions, driving engagement and retention.
Office Assistant
CDJR Automotive
Morgan Hill
02.2022 - 12.2022
- Ensured smooth daily administrative operations through effective phone and email communication, filing, scanning, and accurate record maintenance.
- Greeted customers upon arrival and provided timely updates on vehicle status and next steps to enhance customer experience.
- Manage vehicle intake and output, ensuring accurate tracking and documentation.
- Utilize software to scan, search, and close repair orders efficiently.
- Monitored and collected customer feedback to identify areas for service improvements.
- Encourage customers to participate in performance surveys, directly contributing to a 40% increase in customer satisfaction over a four-month period.
Server | Food Runner
Yard House
Santana Row
07.2021 - 10.2021
- Delivered courteous and accurate food running duties in fast-paced environment, enhancing customer satisfaction.
- Completed opening and closing duty checklists thoroughly, ensuring smooth restaurant operations.
- Promptly buss and prepare tables.
- Upsell drinks and appetizers.
- Welcomed customers, fostering a friendly atmosphere and building strong connections.
Server | Cashier
Legends Pizza
San Jose
05.2017 - 06.2021
- Provide courteous food and beverage service to customers, including order intake, table service and cashier duties.
- Train new employees on store operations and cashier duties.
- Resolve issues for customers to ensure satisfaction.
- Complete store open and closing duties.
- Connect with customers to ensure repeat business.
- Maintain efficient operations in a busy and fast paced environment.
Education
Bachelor of Arts (B.A.) - Business Administration and Entrepreneurship
San Jose State University
05-2025
Skills
- Experienced with Microsoft Word, Outlook, Excel, Google Suite
- Datatrack, ADPT, Gymsales, ERA-Ignite, DealerSocket, Kronos, Dealer Connect
Volunteer
- Sacred Heart, 2020, 2020, Led teams in organizing items., Assisted in sorting and distributing food to families in need.
- Salvation Army, 2020, 2020, Collected donations in support of community programs with a friendly and welcoming attitude.
Timeline
Event Sales
TopGolf
08.2025 - Current
Bay Server | Event Server
TopGolf
02.2024 - 08.2024
Sales Membership Specialist
UFC Fit
01.2023 - 11.2023
Office Assistant
CDJR Automotive
02.2022 - 12.2022
Server | Food Runner
Yard House
07.2021 - 10.2021
Server | Cashier
Legends Pizza
05.2017 - 06.2021
Bachelor of Arts (B.A.) - Business Administration and Entrepreneurship
San Jose State University