Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Reeve

East Moriches,NY

Summary

Patient access professional with 8+ years of experience in Epic charting, referral coordination, prior authorization, appointment scheduling, and insurance verification. Known for efficient care coordination and patient-focused communication.

Overview

9
9
years of professional experience

Work History

Patient Navigator

Northwell Health
Melville, NY
01.2023 - Current
  • Coordinated Northwell Health patient appointments, referrals, and follow-up care
  • Managed patient referral requests across healthcare departments and external provider networks.
  • Verified insurance authorization and referral eligibility before scheduling specialty appointments.
  • Scheduled imaging, specialty visits, and diagnostic services
  • Tracked referral status using electronic medical records and scheduling systems.
  • Communicated appointment details with patients, providers, and insurance representatives.

Front Desk Lead

Peconic Bay Medical
Manorville, NY
10.2019 - 01.2023
  • Streamlined front desk workflows at Peconic Bay Medical patient access area, enhancing service delivery.
  • Trained front desk staff on service standards and daily procedures, improving patient interactions.
  • Resolved patient concerns with calm, professional communication.
  • Submitted prior authorization packets with supporting clinical documentation.
  • Coordinated communication between providers, patients, payers, and other departments to ensure seamless information flow.

Front Desk Receptionist

Peconic Bay Medical
Manorville, NY
01.2018 - 10.2019
  • Set up appointments and maintained provider calendars in medical office systems.
  • Verified insurance coverage and collected copays during patient check-in to streamline the billing process.
  • Coordinated referrals and managed patient paperwork with clinical staff to enhance workflow efficiency.
  • Managed multi-line phone system, directing calls to appropriate departments to ensure effective communication.

Education

Bachelor of Arts - Healthcare Administration

St. Joseph's College
Patchogue, NY
05-2021

High School Diploma -

Westhampton Beach High School
Westhampton, NY
06-2014

Skills

  • Referral coordination
  • Prior authorization
  • Insurance verification
  • Appointment scheduling
  • Patient access coordination
  • Epic systems

Timeline

Patient Navigator

Northwell Health
01.2023 - Current

Front Desk Lead

Peconic Bay Medical
10.2019 - 01.2023

Front Desk Receptionist

Peconic Bay Medical
01.2018 - 10.2019

Bachelor of Arts - Healthcare Administration

St. Joseph's College

High School Diploma -

Westhampton Beach High School
Alyssa Reeve