Patient access professional with 8+ years of experience in Epic charting, referral coordination, prior authorization, appointment scheduling, and insurance verification. Known for efficient care coordination and patient-focused communication.
Overview
9
9
years of professional experience
Work History
Patient Navigator
Northwell Health
Melville, NY
01.2023 - Current
Coordinated Northwell Health patient appointments, referrals, and follow-up care
Managed patient referral requests across healthcare departments and external provider networks.
Verified insurance authorization and referral eligibility before scheduling specialty appointments.
Scheduled imaging, specialty visits, and diagnostic services
Tracked referral status using electronic medical records and scheduling systems.
Communicated appointment details with patients, providers, and insurance representatives.
Front Desk Lead
Peconic Bay Medical
Manorville, NY
10.2019 - 01.2023
Streamlined front desk workflows at Peconic Bay Medical patient access area, enhancing service delivery.
Trained front desk staff on service standards and daily procedures, improving patient interactions.
Resolved patient concerns with calm, professional communication.
Submitted prior authorization packets with supporting clinical documentation.
Coordinated communication between providers, patients, payers, and other departments to ensure seamless information flow.
Front Desk Receptionist
Peconic Bay Medical
Manorville, NY
01.2018 - 10.2019
Set up appointments and maintained provider calendars in medical office systems.
Verified insurance coverage and collected copays during patient check-in to streamline the billing process.
Coordinated referrals and managed patient paperwork with clinical staff to enhance workflow efficiency.
Managed multi-line phone system, directing calls to appropriate departments to ensure effective communication.
Military Family Navigator – Child Care Navigator at North Bay Military Family Resource CentreMilitary Family Navigator – Child Care Navigator at North Bay Military Family Resource Centre