JOSEFINA BALDERAS
Anaheim,CA
Summary
Dynamic Patient Access Coordinator with extensive experience at OC PACE, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and strong organizational skills. Adept at managing multiple tasks in fast-paced environments while maintaining professionalism and HIPAA compliance.
Overview
5
5
years of professional experience
Work History
Patient Navigator
Edinger Medical Group
Fountain Valley, California
04.2026 - 08.2026
- Coordinated communication between patients and medical staff to facilitate timely care delivery.
- Scheduled patient appointments to optimize patient flow and minimize wait times.
- Verify patient insurance or health coverage.
- Answered and directed incoming calls to ensure quick resolution of patient inquiries.
Patient Access Coordinator
OC PACE
Anaheim, CA
01.2025 - 03.2026
- Scheduled follow-up appointments for physicians and healthcare professionals.
- Handled incoming calls and responded promptly to inquiries, enhancing patient satisfaction and access to care.
- Coordinated appointments between patients, physicians, nurses, and technicians, while utilizing excellent organizational skills.
Receptionist
Align Spine Center
Fullerton, CA
11.2023 - 08.2024
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Processed cash and credit card payments, ensuring accurate transactions and customer satisfaction.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Checked in visitors and directed them to appropriate departments, enhancing their overall experience.
- Verified patient insurance coverage to ensure eligibility for services.
- Verify insurance
Medical Screener
Octapharma Plasma
Garden Grove, CA
10.2022 - 07.2023
- Maintained professionalism in interactions with patients, medical staff, and visitors to foster a respectful and supportive environment.
- Exhibited sensitivity toward distressed or anxious patients to enhance their comfort and trust during medical screenings.
- Maintained a high level of professionalism while interacting with patients, medical staff and visitors.
- Managed time effectively to meet deadlines
- Applied problem-solving skills to address challenges
- Insurance verifying
- Exhibited professionalism in all interactions
- Addressed and resolved patient concerns promptly
- Verified insurance information for patient accounts
- Problem-solving abilities
- Managed multiple tasks while prioritizing workload to ensure timely and efficient patient care.
- Measured patient vitals accurately for assessment
- Developed new patient charts for accurate record-keeping
Medical Technician
Jacobs Mission
Garden Grove, CA
08.2021 - 12.2021
- Managed patient records with accuracy and efficiency, ensuring compliance with HIPAA standards.
- Accepted clinical phone calls to answer medical questions at the request of patients and physicians.
- Accepted clinical phone calls to answer medical questions at the request of patients and physicians.
- Checked, cleaned, and stocked rooms with supplies and linens, ensuring readiness for daily operations.
- Facilitated support groups for patients to discuss challenges and share experiences.
- Give the medication.
- Prepared nutritious meals for patients based on dietary requirements and preferences.
- Managed laundry duties by washing, drying, and folding linens and patient garments.
- Applied problem-solving techniques to resolve complex issues, enhancing patient care and workflow.
Education
High School Diploma -
Gilbert High School
AnaheimSome College (No Degree) - Clinical Medical Assisting
UEI College
AnaheimSkills
- Patient registration
- Appointment scheduling
- HIPAA compliance
- Patient check-in
- Electronic health records
- Insurance billing
- Medical billing
- Medical coding
- Referral coordination
- HIPAA compliance
- Strong organization
- Data entry
- Medical terminology
- EMR
- Problem resolution
- Customer service
- Referral coordination
Personal Information
Title: PATIENT ACCESS REPRESENTATIVE
Timeline
Patient Navigator
Edinger Medical Group
04.2026 - 08.2026
Patient Access Coordinator
OC PACE
01.2025 - 03.2026
Receptionist
Align Spine Center
11.2023 - 08.2024
Medical Screener
Octapharma Plasma
10.2022 - 07.2023
Medical Technician
Jacobs Mission
08.2021 - 12.2021
High School Diploma -
Gilbert High School
Some College (No Degree) - Clinical Medical Assisting
UEI College