Michele Lawson
Lorain,OH
Summary
Dynamic Patient Navigator with a proven track record at Mercy Health Physicians, enhancing patient outcomes through effective care coordination and education. Skilled in medical terminology and insurance verification, I excel in problem-solving and communication, consistently improving patient satisfaction and streamlining processes to reduce waiting times.
Overview
16
16
years of professional experience
Work History
Patient Navigator
Mercy Health Physicians
Lorain, OH
03.2024 - Current
- Coordinated patient care plans with healthcare teams to enhance patient outcomes.
- Assisted patients in navigating healthcare services and resources effectively.
- Educated patients on treatment options and health management strategies.
- Managed scheduling and follow-up appointments to ensure continuity of care.
- Monitored patient progress and provided feedback to healthcare teams for adjustments in care plans.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
- Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
- Educated patients on insurance and healthcare plans.
- Participated in case conferences with interdisciplinary teams to review patient progress and adjust interventions as needed.
- Improved patient understanding of treatment plans with clear, compassionate communication.
- Collaborated with insurance companies to clarify coverage and reduce financial burdens for patients.
- Streamlined appointment scheduling, reducing waiting times and improving patient experience.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Coordinated patient care plans, ensuring seamless communication between healthcare providers and patients.
- Streamlined scheduling processes, improving appointment availability and reducing wait times for patients.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
Certified Medical Assistant
Mercy Health Physicians
Lorain
05.2010 - 03.2024
- Monitored patient vital signs and documented medical histories to enhance patient care efficiency.
- Facilitated healthcare provider examinations, ensuring efficient workflow during patient visits.
- Streamlined patient appointment coordination and follow-up processes to enhance scheduling efficiency.
- Facilitated patient education on treatment plans and medications to enhance understanding and adherence to health protocols.
- Administered patient care and assisted with examinations to enhance overall patient experience.
- Streamlined office processes, reducing wait times and improving patient flow during busy clinic hours.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Managed appointment scheduling and maintained accurate medical records for efficient clinic operations.
- Trained new medical assistants on protocols, procedures, and best practices for optimal performance.
Education
Associates in Medical Technology - Medical Assistant
Ohio Business College
Sheffield Lake, OH03.2010
Associate in Businesses Administration -
Ohio Business College
Sheffield Lake, OH06.2005
GED -
Department of Education And Workforce
Ohio City, OH11.1992
Skills
Problem-solving aptitude
Medical recordkeeping
Insurance expert
Confidentiality
Healthcare
Teamwork
Teamwork and collaboration
Problem-solving
Customer service
Time management
Attention to detail
Punctual and hardworking
Problem-solving abilities
Calm and effective under pressure
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Critical thinking
Registration and scheduling
Organizational skills
Caring and empathetic
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Detail-oriented
Documenting and recording information
Reliability and dedication
Insurance verifying
Communicating to patients and families
Patient confidentiality and data security
Patient documentation
Patient registration
Medical insurance
Insurance authorizations
Scheduling appointments
Documentation skills
Organized and detail oriented
Insurance verification
Task prioritization
Self motivation
Technical troubleshooting
Document filing
Benefits explanation
Computer literacy
Clerical and filing support
50 WPM typing speed
Appointment scheduling
Professionalism
Data collection
Administrative and office support
Gathering information from patients
Medical history documentation
Time management abilities
Adaptability
Building rapport and credibility
Written communication
Explaining policy and procedures
Insurance forms processing
Records management
Emotional intelligence
Problem-solving aptitude
Timeline
Patient Navigator
Mercy Health Physicians
03.2024 - Current
Certified Medical Assistant
Mercy Health Physicians
05.2010 - 03.2024
Associates in Medical Technology - Medical Assistant
Ohio Business College
Associate in Businesses Administration -
Ohio Business College
GED -
Department of Education And Workforce