Alyssa Reinhard
Philadelphia,PA
Summary
Dedicated professional with proven research skills and attention to detail. Experienced in fast-paced environments, excelling in customer satisfaction and effective communication.
Overview
10
10
years of professional experience
Work History
Instacart Shopper
Instacart
San Francisco, CA
11.2022 - Current
- Navigated diverse shopping environments to efficiently source items and meet customer preferences.
- Maintained knowledge of product availability and seasonal promotions to enhance shopping experience.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service quality.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Collaborated with team members to resolve logistical challenges and streamline delivery processes.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- 791 total orders completed with an average customer rating of 4.93 out of 5.
MedRite Urgent Care
MedRite Urgent Care
North Haven, CT
01.2022 - 04.2022
- Efficient with Administrative duties.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Working knowledge of medical terminology.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Working knowledge of EMR systems.
- Streamlined intake time of 60-120 seconds per patient.
Pharmacy Technician
CVS/Health
Claremont, NH
11.2020 - 06.2021
- Processed prescription orders accurately and efficiently in high-volume pharmacy environment.
- Assisted pharmacists in preparing medications, ensuring compliance with safety regulations.
- Managed inventory levels, collaborated with team to minimize stock discrepancies.
- Monitored drug storage conditions to maintain quality standards and regulatory compliance.
- Maintained electronic records of prescriptions, ensuring confidentiality and data integrity.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves and maintaining cleanliness according to standards.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed 300-600 incoming prescriptions daily.
Medical Assistant
Dartmouth-Hitchcock Medical Center
Lebanon, NH
12.2016 - 03.2018
- Assisted healthcare providers with patient examinations and procedures, ensuring high-quality care delivery.
- Screened 10-50 prescription renewals daily for providers.
- Maintained accurate medical records in electronic health systems, enhancing data integrity and retrieval efficiency.
- Implemented infection control protocols within clinical settings, ensuring compliance with health regulations and safety standards.
- Streamlined administrative processes by developing efficient workflows, reducing wait times for patients and staff alike.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
PainCare
Lebanon, NH
08.2016 - 12.2016
- Obtained client medical history, medication information, symptoms and allergies.
- Managed 15-30 patients daily.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies and organizing storage areas.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Assisted healthcare providers with patient examinations and procedures, ensuring high-quality care delivery.
- Maintained accurate medical records in electronic health systems, enhancing data integrity and retrieval efficiency.
- Implemented infection control protocols within clinical settings, ensuring compliance with health regulations and safety standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Bachelor of Arts - English, History
Central Connecticut State University
New Britain, CT12.2026
Medical Assistant - Healthcare
Tunxis Community College
Farmington, CT07.2015
Associate of Arts - General Studies
Naugatuck Valley Community College
Waterbury, CT05.2014
Skills
- Strong research skills
- Editing
- Effective writing
- Fact-checking
- Content development
- Audience engagement
- Proofreading
- Creative collaboration
- Formatting
- Multimedia content creation
- Critical thinking
- Critical analysis
- Articulate communications
- Decision-making
- Tone and language variations
- Dependability and cooperation
Timeline
Instacart Shopper
Instacart
11.2022 - Current
MedRite Urgent Care
MedRite Urgent Care
01.2022 - 04.2022
Pharmacy Technician
CVS/Health
11.2020 - 06.2021
Medical Assistant
Dartmouth-Hitchcock Medical Center
12.2016 - 03.2018
Medical Assistant
PainCare
08.2016 - 12.2016
Bachelor of Arts - English, History
Central Connecticut State University
Medical Assistant - Healthcare
Tunxis Community College
Associate of Arts - General Studies
Naugatuck Valley Community College