Jessica Acevedo
Baldwin Park,CA
Summary
Driven by results, adeptly managed Carls Jr operations, enhancing customer satisfaction and operational efficiency. Leveraged expertise in MS Office and office administration, alongside exceptional multitasking and attention to detail, to exceed service expectations and foster positive customer relationships. Proven track record in improving service delivery by efficiently addressing customer needs and preferences. Versatile team member offering over 6 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
8
8
years of professional experience
Work History
Instacart Shopper
Self Employed Services
04.2020 - Current
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
- Navigated challenging traffic situations calmly while ensuring timely deliveries and minimizing delays.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Safeguarded customer privacy by diligently following all company policies regarding personal information protection.
- Expanded knowledge of local product offerings through ongoing research and frequent communication with store personnel.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
Assistant Manager
Carls Jr Slacks Creek
01.2017 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certificate of Achievement - Paralegal
Cerritos College
Norwalk05.2025
Bachelor of Science - Criminal Justice
CAL STATE LA
Los Angeles, CA05.2021
Associate of Science - Administration of Justice
Rio Hondo College
Whittier, CA05.2019
Skills
- Proficient in MS Office, Powerpoint, Word and Excel
- Bilingual in English and Spanish
- Knowledge in Criminal Law, Family Law, Civil Law
- Knowledge in research and data collection
- Knowledge of legal terminology
- Proficient in digital communications and literacy
- Adaptability of different environments and circumstances
- Organizational efficiency
- Effective multitasking skills
- Effective time management skills
- Strong sense of attention to detail
- Strong proofreading skills
- Strong sense of good judgment and decision making
Timeline
Instacart Shopper
Self Employed Services
04.2020 - Current
Assistant Manager
Carls Jr Slacks Creek
01.2017 - 03.2020
Certificate of Achievement - Paralegal
Cerritos College
Bachelor of Science - Criminal Justice
CAL STATE LA
Associate of Science - Administration of Justice
Rio Hondo College