ROGER SWAIN JR
Alpharetta
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications scanners and GPS to complete orders. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
28
28
years of professional experience
Work History
Instacart Shopper
Instacart
Charlotte
10.2018 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest most efficient route.
- Noted customer special requests preferences and favorite products in CRM to enhance service and build brand loyalty.
- Loaded and unloaded orders at customer's homes or locations.
- Reviews orders prior to pick up for accuracy and purchaseby dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable friendly support at every stage of shopping and purchasing.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Achieved high customer ratings on post-trip surveys for timeliness vehicle cleanliness and customer service.
Luxury Lyft Driver
Lyft
Charlotte
03.2019 - 09.2022
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Helped passengers with luggage collected fares and politely answered questions.
- Protected riders with good driving habits emergency first aid and discrete handling of special circumstances.
- Observed city street and highway driving regulations and took necessary driving precautions when transporting customers.
- Maintained excellent condition of vehicles through refueling cleaning and repairing.
- Adhered to tight schedule and met departure and arrival deadlines.
Digital Content Manager
Denise Hill Campaign
Eatonton
01.2020 - 11.2020
- Developed engaging digital content for campaign outreach and audience engagement.
- Managed social media platforms to enhance community interaction and awareness.
- Created editorial calendars to organize content production and publication schedules.
Sports Writer
Eatonton Messenger
Eatonton
08.1997 - 06.2005
- Covered local sporting events and wrote engaging articles for publication.
- Conducted in-depth interviews with athletes and coaches for feature stories.
- Researched current sports trends and topics to enhance article relevance.
Education
Bachelor of Science - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NCBachelor of Science - Political Science
University of North Carolina At Charlotte
Charlotte, NCAssociate of Arts -
Central Piedmont Community College
Charlotte, NCAssociate of General Studies - General Studies
Aiken Technical College
Graniteville, SCGED -
Georgia Technical College
Augusta, GaSkills
- Mobile Ordering Understanding
- Loss Prevention Goals Monitoring
- Providing Feedback
- Delivery Management
- Product Knowledge
- Personal Shopping
- Customer service
- Time management
- Strong work ethic
- Planning and organization
- Sports analysis
- Content creation
- Audience engagement
- Social media management
- Research skills
- Problem solving
- Digital photography
Accomplishments
- [Semester and Year], [Semester and Year]
- Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty.
- Fast worker focused on delivering excellent service for in-store pick up customers and home delivery.
- Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
- Motivated individual with experience in customer service and sales.
- Skilled in building customer relationships and understanding customer needs.
- Strong communication and interpersonal skills for providing superior customer service.
Timeline
Digital Content Manager
Denise Hill Campaign
01.2020 - 11.2020
Luxury Lyft Driver
Lyft
03.2019 - 09.2022
Instacart Shopper
Instacart
10.2018 - Current
Sports Writer
Eatonton Messenger
08.1997 - 06.2005
Bachelor of Science - Criminal Justice
University of North Carolina At Charlotte
Bachelor of Science - Political Science
University of North Carolina At Charlotte
Associate of Arts -
Central Piedmont Community College
Associate of General Studies - General Studies
Aiken Technical College
GED -
Georgia Technical College