Bianka Mendoza
San Diego,CA
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
16
16
years of professional experience
Work History
Instacart Shopper
Instacart
09.2022 - Current
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
- Safeguarded customer privacy by diligently following all company policies regarding personal information protection.
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Family Babysitter
Andrea Mendoza
12.2022 - 11.2023
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Ensured timely completion of homework assignments by assisting with tasks and answering questions.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Improved children''s social skills through engaging group activities and outings.
- Provided healthy meals and snacks for children, adhering to any dietary restrictions or preferences.
- Supported child development milestones by implementing age-appropriate learning activities.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Facilitated outdoor playtime to promote physical activity and overall health in the children being cared for.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
Caregiver
IHSS In Home Support Services
01.2018 - 05.2020
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
Caregiver, Special Needs
IHSS Public Authority
01.2010 - 09.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Caregiver, Special Needs
IHSS
01.2008 - 03.2009
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Medical Assistant License - Health Education
Pima Medical Institute
San Diego, CA10.2008
Skills
- Route Planning
- Delivery Management
- Product Picking
- Conflict resolution
- Delivery Procedures
- Payment Processing
- Mobile Ordering Understanding
- Personal Shopping
- Product Knowledge
- Online Ordering Familiarity
- Hygiene Standards
- Light Housekeeping
- Personalized Support
- Credit and Debt Card Processing
- Rewards Programs
- Order Coordination
- Safety Rules
- Shopping Management
- Customer Relations
- Effective Multitasking
- Client Needs Assessment
- Car Maintenance
- Telephone Reception
- Compliance Requirements
- Visual Displays
- Verbal and Written Communication
- Daily Logs
- Completing Purchases
- Bagging Items
- Inventory Control Procedures
- Serve Customers
- Guest Satisfaction
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Family Babysitter
Andrea Mendoza
12.2022 - 11.2023
Instacart Shopper
Instacart
09.2022 - Current
Caregiver
IHSS In Home Support Services
01.2018 - 05.2020
Caregiver, Special Needs
IHSS Public Authority
01.2010 - 09.2013
Caregiver, Special Needs
IHSS
01.2008 - 03.2009
Medical Assistant License - Health Education
Pima Medical Institute
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