Summary
Overview
Work History
Education
Skills
Perfectly speak/write English and Spanish.
Languages
Timeline
Generic

Guadalupe Rocio Aguirre

Summary

Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Instacart Shopper

Instacart
Garner, NC
07.2020 - Current
  • Consulted with customers on food selections and custom order requests.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Loaded and unloaded orders at customer's homes or locations.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Provided product advice to customers to help select most suitable items for individual needs.
  • Developed professional relationships with customers to establish repeat business and increase trust.

Property-manager-assistant

Skylight Property Management
Cary, NC
01.2023 - 06.2023
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Server Manager

Fiesta Mexicana Restaurant
Garner, NC
11.2006 - 11.2022
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Led team of servers to consistently meet customer service and sales targets.
  • Enforced compliance with uniform and personal presentation standards.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Motivated staff to perform at peak efficiency and quality.

Education

Diploma - Medical Office Administrator

Wake Technical Community College
Raleigh, NC
2015

Diploma - Medical Coding And Billing

Wake Technical Community College
Raleigh, NC
2015

GED -

Wake Technical Community College
Raleigh, NC
05.2005

Skills

  • Customer Buying Habits
  • Proper Storage Procedures
  • Special Assignments
  • Sales Expertise
  • Personal Shopping
  • Online Ordering Familiarity
  • Delivery Management
  • Delivery Procedures
  • Payment Processing
  • Credit and Debt Card Processing
  • Client Needs Assessment
  • Effective Multitasking
  • Telephone Reception
  • Personalized Support
  • Verbal and Written Communication
  • Serve Customers
  • Guest Satisfaction
  • Mobile Ordering Understanding
  • Customer Relations
  • Guest Inquiries
  • Completing Purchases

Perfectly speak/write English and Spanish.

I can speak and write Spanish and English.

Languages

Spanish
Native or Bilingual

Timeline

Property-manager-assistant

Skylight Property Management
01.2023 - 06.2023

Instacart Shopper

Instacart
07.2020 - Current

Server Manager

Fiesta Mexicana Restaurant
11.2006 - 11.2022

Diploma - Medical Office Administrator

Wake Technical Community College

Diploma - Medical Coding And Billing

Wake Technical Community College

GED -

Wake Technical Community College
Guadalupe Rocio Aguirre