Alyssa Reynoso
Downey,CA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Delivery Driver/customer Service
Shipt
08.2021 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Worked up to 12 hours as required and took on available shifts during holidays and busy periods
- Completed on-time deliveries by choosing best and most efficient routes
Babysitter
Self-Employed
06.2018 - Current
- Care for children from ages 5 months-10 years old
- Prepared healthy, age-appropriate snacks and meals.
- Encourage growth with stimulating activities and enrichment.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
Behavior Technician
Behavior Frontiers, LLC.
06.2023 - 10.2023
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Certified Personal Trainer
Self-Employed
11.2021 - 06.2023
- Manage clients lifestyle to work together towards personal self growth goals
- Motivate clients to ensure performance continues
- Provide positive feedback and corrections when necessary
- Set plans that include personalized adjustments in diet, exercise, and sleep.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Designed specific workout systems for individual clients based on performance ability.
Small business
Livin Naturally Co
06.2019 - 06.2021
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Health Direct Sales
Modern Nature
03.2019 - 03.2020
- Met customers in homes and businesses to discuss and demonstrate products.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Put together sales proposals and contracts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor's Degree in Psychology in progress -
Cal State Long Beach
Long Beach, CA05.2025
Certification in Personal Training -
International Sports Sciences Association
01.2023
Associates Degree in Psychology -
Cerritos College
Norwalk, CA05.2022
HS Diploma -
Warren High School
Downey, CA05.2018
Skills
- Behavior Monitoring
- Time Management
- Following Directions
- Child Development
- Nutrition Assessment and Planning
- Physical Conditioning
- Dispatch Communication
- Quality Assurance
- Teamwork and Collaboration
- Marketing Plans
Timeline
Behavior Technician
Behavior Frontiers, LLC.
06.2023 - 10.2023
Certified Personal Trainer
Self-Employed
11.2021 - 06.2023
Delivery Driver/customer Service
Shipt
08.2021 - Current
Small business
Livin Naturally Co
06.2019 - 06.2021
Health Direct Sales
Modern Nature
03.2019 - 03.2020
Babysitter
Self-Employed
06.2018 - Current
Bachelor's Degree in Psychology in progress -
Cal State Long Beach
Certification in Personal Training -
International Sports Sciences Association
Associates Degree in Psychology -
Cerritos College
HS Diploma -
Warren High School