Amanda Hinojosa
Houston,TX
Summary
Experienced customer service and supervisory professional with over 5 years of success in fast-paced retail and service environments. Skilled at guiding customers through options, resolving inquiries efficiently, and providing empathetic, solution-oriented support. Proven ability to collaborate with teams, maintain accurate records, and adapt to changing priorities while ensuring customer satisfaction and trust. Recognized for driving measurable results and fostering positive customer experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Delivery Driver/Customer Service
Uber Eats?
Houston, Texas
10.2018 - Current
- Delivered high-volume orders efficiently while maintaining customer satisfaction and first-contact resolution.
- Maintain accurate records of payments and deliveries, ensuring accountability and documentation.
- Adjusted daily schedules based on changing routes to ensure timely deliveries., demonstrating flexibility and problem-solving.
Lingerie Supervisor/Pink Supervisor
Victoria's Secret PIN
Houston, Texas
11.2017 - 10.2023
- Trained, coached, and supervised team members to improve service quality and efficiency.
- Handled escalated customer complaints and collaborated with other leaders to enhance customer experience.
- Delivered empathetic, solution-focused customer service, resolving concerns and educating customers on options.
- Documented customer interactions, operational outcomes, and team performance with accuracy and confidentiality.
- Managed cash handling, ensuring accuracy in daily transactions, deposits, and register reconciliation.
Home Care Provider
Legacy Home Health Agency
Corpus Christi, Texas
04.2012 - 02.2019
- Improved patient lives by delivering effective and compassionate care.
- Established long-term, professional relationships with patients and families through kind interaction and a positive attitude.
- Supported clients' mental and emotional needs, contributing to enhanced physical outcomes and overall happiness.
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
- Assisted patients with handling daily chores and errands by transporting them to appointments, cleaning personal spaces, and purchasing supplies.
- Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting them to and from medical appointments.
Wait Staff Member
Lucky Panda
Corpus Christi, Texas
07.2015 - 11.2017
- Ensured accurate orders, payments, and documentation while managing multiple priorities.
- Resolved customer concerns promptly, ensuring positive dining experiences.
- Coordinated with kitchen staff to facilitate timely food delivery.
- Processed cash and payments with accuracy and efficiency.
- Maintained cleanliness and organization of dining area and utensils.
- Assisted in training new staff on restaurant protocols and procedures.
Receptionist / Accounting Clerk
Admiral Linen & Uniform Service
Corpus Christi, Texas
02.2008 - 05.2011
- Served as first point of contact for customers, vendors, and visitors, resolving inquiries and maintaining confidential records.
- Managed incoming calls, mail, and visitor screening to enhance professional and organized office operations.
- Processed payments, tracked accounts, and reconciled deposits with accuracy and attention to detail.
- Coordinated timely payments from vendors, clients, and account holders to uphold financial accountability.
- Collaborated with internal teams to resolve billing discrepancies and customer account issues.
- Prepared monthly and year-end financial reports, invoices, and statements for accurate accounting and reporting.
- Monitored budgets, analyzed financial reports, and provided projections for management review.
- Documented processes, transactions, and customer communications to support internal audits and compliance.
- Maintained office supply inventory, scheduling, and organization to support daily operations efficiently.
Education
High School Diploma -
Flour Bluff High School
Corpus Christi, TXSome College (No Degree) - Business Management
Del Mar College
Corpus Christi, TXSkills
- Confidential Information Handling
- Empathy, Active Listening & Conflict Resolution
- Multitasking & Adaptability in Fast-Paced Environments
- Team Collaboration & Leadership
- Problem-Solving & Decision-Making
- Proactive Customer Support
- Documentation & Record Keeping
- Customer advocacy and benefits support
Accomplishments
Promoted from Sales Associate to Lingerie Supervisor within 3 months
Achieved highest number of new credit accounts opened in a single month
Employee of the Month
Recognized for product promotion, upselling, and driving customer engagement
Achieving top Customer Sales Lead (CSL) for multiple months, June 2022 – September 2022
Increased beauty comps by +20% in February 2021
Achieved highest $/FS (footstep) performance for multiple weeks
Achieved highest number of new credit accounts opened in a single month
Employee of the Month
Recognized for product promotion, upselling, and driving customer engagement
Achieving top Customer Sales Lead (CSL) for multiple months, June 2022 – September 2022
Increased beauty comps by +20% in February 2021
Achieved highest $/FS (footstep) performance for multiple weeks
Additional Information
Adelina Ramirez
Pink Store Manager
224-800-9729 Personal
Crystal Wade
Assistant Store Manager Victoria Secret Pearland
713-436-1256 Work
708-439-2642 Personal
Certification
Leadership & Management Courses
Experienced with structured onboarding and ongoing coaching
Experienced with structured onboarding and ongoing coaching
Timeline
Delivery Driver/Customer Service
Uber Eats?
10.2018 - Current
Lingerie Supervisor/Pink Supervisor
Victoria's Secret PIN
11.2017 - 10.2023
Wait Staff Member
Lucky Panda
07.2015 - 11.2017
Home Care Provider
Legacy Home Health Agency
04.2012 - 02.2019
Receptionist / Accounting Clerk
Admiral Linen & Uniform Service
02.2008 - 05.2011
High School Diploma -
Flour Bluff High School
Some College (No Degree) - Business Management
Del Mar College