ALYSSA RICCIOTTI
Massage Therapist + Esthetician
Telluride,CO
Summary
Highly knowledgeable individual with over ten years in the customer service field. Proven ability to educate clients on proper skincare routines and the benefits of aesthetic and massage treatments. Experienced in analyzing skin type and condition to develop a comprehensive skincare plan for each individual. Committed to providing excellent customer service and building long-term relationships with clients.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Massage Therapist, Esthetician, Concierge
Fairmont Hotel, Franz Klammer
11.2023 - Current
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Boosted repeat business through outstanding customer service and personalized massage and facial experiences.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Collaborated with marketing team to promote special events, seasonal offers, and new treatment launches.
- Managed inventory control processes for retail products to reduce waste while maintaining stock availability for clients'' purchase needs.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
Lead Medical Esthetician
Barris Laser and Skincare
08.2019 - 07.2023
- Executed Filler and Botox Injections, RF Microneedle, Electrolysis, IPL, Laser Hair Removal, and Chemical Peel procedures
- Performed special anti-oxidant, acne, hydrafacial, and microdermabrasion facial service
- Responsible for producing 30% of overall sales for business
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency
- Met 98% of customer expectations by providing consistent and timely communication
CNA
Dignity First Home Health
04.2017 - 07.2019
- Responsible for executing unique care plans for each patient and following medical orders administered by RN
- Provided unprecedented care and support for 40+ impaired clients across Denver Metro area
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
Education
Licensed Massage Therapist -
Costa Rica School of Massage Therapy
Costa Rica 02.2023 - 05.2023
Licensed Esthetician -
College of International Esthetics
Arvada, CO 01.2018 - 02.2019
Certified Nursing Assistant -
Emily Griffith Technical College
Denver, CO 01.2016 - 04.2016
Skills
Quickbooks Accounting Scheduling System
Accomplishments
- CPR
- 600 Hour Intensive Massage Program
- 750 Hour Laser Program
- AAFE Injectables
- Image + Santias Product Knowledge
Timeline
Massage Therapist, Esthetician, Concierge
Fairmont Hotel, Franz Klammer
11.2023 - Current
Licensed Massage Therapist -
Costa Rica School of Massage Therapy
02.2023 - 05.2023
Lead Medical Esthetician
Barris Laser and Skincare
08.2019 - 07.2023
Licensed Esthetician -
College of International Esthetics
01.2018 - 02.2019
CNA
Dignity First Home Health
04.2017 - 07.2019
Certified Nursing Assistant -
Emily Griffith Technical College
01.2016 - 04.2016
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