SANDY MORGAN
Telluride,CO
Summary
Highly communicative, detail-oriented professional with more than 17 years of expertise as a Les Clefs d'Or Concierge for Fairmont Hotel. Team player provides exceptional guest service and dedication to enhancing guest experience. Dynamic, personable and well-versed in travel arrangements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Lead Concierge
Fairmont Franz Klammer Lodge
05.2006 - Current
- Manage daily operations of concierge desk by multi-tasking in fast paced environment and monitor staff performance.
- Address customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Create personalized pre arrival itineraries for transportation, activity, restaurant reservations including any special requests.
- Manage guest data and information. Review guest folio for accuracy.
- Create weekly newsletter based on current activities and events.
- Offer friendly and efficient service to customers and handle challenging situations with ease.
Pro Ski Patroller
Telluride Ski Resort
11.2007 - 04.2015
- Outdoor Emergency Care first responder assisted guests by administering first aid and transportation off themountain.
- Extracted skiers from compromising places and situations.
- Assessed and maintained terrain to guarantee safe environment for guests by performing avalanche mitigation and frequent sweeps.
Customer Service Representative
Great Lakes Aviation
06.1998 - 09.2013
- Lead agent, ground security coordinator and customer resolution officer.
- Coordinated passenger check-in, enplaning, deplaning, baggage handling, deicing, safety of passengers and aircraft.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts - Business Administration
Pierce College Fort Steilacoom
Tacoma WashingtonSkills
- Extremely organized
- Excellent computer skills
- Strong verbal communication
- Customer service
- Motivated
- Attention to detail
- Time management
- Conflict resolution
Affiliations
- Les Clefs d'Or Member
- Concierge Association of Colorado
- Certified Hotel Concierge
Timeline
Pro Ski Patroller
Telluride Ski Resort
11.2007 - 04.2015
Lead Concierge
Fairmont Franz Klammer Lodge
05.2006 - Current
Customer Service Representative
Great Lakes Aviation
06.1998 - 09.2013
Associate of Arts - Business Administration
Pierce College Fort Steilacoom
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