Alyssa Riley
Fort Madison,IA
Summary
Proven professional with keyholder experience and a knack for customer service, demonstrated at companies like Starbucks. Skilled in managing operations and fostering positive customer interactions, leading to increased satisfaction and loyalty. Excels in menu memorization and creating a welcoming atmosphere, showcasing both hard and soft skills without relying on percentages for impact.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
West Burlington, IA
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Keyholder
Dollar General
Fort Madison, IA
09.2023 - 08.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Elementary Education - Education
Southeastern Community College
West Burlington, IAGED - GED
Southeastern Community College
West Burlington, IA08.2023
Skills
Menu memorization
Friendly and outgoing
Ordering procedures
Customr service
Key holder experience
Timeline
Barista
Starbucks
08.2024 - Current
Keyholder
Dollar General
09.2023 - 08.2024
Elementary Education - Education
Southeastern Community College
GED - GED
Southeastern Community College