ALYSSA RILEY
Home Federal Bank
Doyline,LA
7
years of professional experience
Customer-focused Universal Banker with over 4 years of experience in retail banking and financial services. Skilled in cash handling, account opening, customer relationship management, cross-selling financial products, and delivering exceptional customer service. Proven ability to build client trust while maintaining accuracy, compliance, and operational efficiency.
Work History
Universal Banker
2 Years 3 Months- Monitored and verified daily transactions within assigned teller drawer, ensuring precise balance and
- Delivered exceptional customer service by promptly and accurately addressing client inquiries, complaints, and requests.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Educated customers on banking products and services to help them make informed financial decisions.
- Opened and maintained customer accounts while educating clients on banking products and digital banking services.
Universal Banker
1 Year 11 Months- Balanced teller drawer daily to maintain transaction accuracy throughout day.
- Assisted customers by answering incoming calls regarding account inquiries, fees, and loans in a friendly manner.
- Handled cash deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
Shift Leader / Drive Thru / Barista
1 Year 9 Months- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
Education
High School
Skills
Cash Management
Customer service
Teamwork and collaboration
Microsoft Office
Financial Products & Services
Relationship building
Timeline
Universal Banker
Home Federal Bank
05.2024 - CurrentRead More
Universal Banker
WESLA Federal Credit Union
06.2022 - 05.2024Read More
Shift Leader / Drive Thru / Barista
Something Tasty
08.2019 - 05.2021Read More
North Desoto High School
High School
Read More