Veronika Deda
Phoenix,AZ
Summary
Healthcare professional with comprehensive background in providing compassionate patient care and support. Seeking to transition into a ED technician position. Experienced with providing quality patient care and support in fast-paced healthcare setting. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Banner Thunderbird Medical Center
06.2023 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Supported patients with personal care tasks to preserve dignity and promote independence.
Patient Transporter
Banner Thunderbird Medical Center
08.2022 - 05.2023
- Provided physical support to patients through diverse types of mobility assistance.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Team Leader
Embry Women’s Health
08.2021 - 05.2022
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Medical Assistant/Phlebotomist
Embry Women's Health
01.2021 - 08.2021
- Collect nasal swab and saliva specimens from patients for diagnostic testing of COVID-19
- Collect venous blood draw for COVID-19 antibody testing
- Administer Flu and COVID-19 vaccines
- Oversee entire patient experience from check-in to check out
Medical Assistant/Phlebotomist
Shailaja Gunnala MD
01.2019 - 02.2021
- Handle all check-in, check outs appointments, scheduling, and phone calls
- Take vitals, blood draws, injections, take patient history, Assist provider with procedures
- Verify Insurances, Billing, Coding, and Claims
- Submit Referrals, Medication Refills and Prior Authorization
Education
Licensed Nurse Assistant -
Star Canyon School of Nursing
02.2023
High School Diploma -
Intelli High School
Phoenix, AZ12-2015
Skills
- Prescription Processing/Interpret physician orders
- Microsoft Office Word, Excel, PowerPoint
- Medical Terminology
- Critical Thinking/Conflict Resolution
- Understanding EMR and ability to document patient information
- Customer service and relationship building
- Bilingual (Albanian)
- HIPAA compliance
- Basic life support
- Patient-focused care
Timeline
Certified Nursing Assistant
Banner Thunderbird Medical Center
06.2023 - Current
Patient Transporter
Banner Thunderbird Medical Center
08.2022 - 05.2023
Team Leader
Embry Women’s Health
08.2021 - 05.2022
Medical Assistant/Phlebotomist
Embry Women's Health
01.2021 - 08.2021
Medical Assistant/Phlebotomist
Shailaja Gunnala MD
01.2019 - 02.2021
Licensed Nurse Assistant -
Star Canyon School of Nursing
High School Diploma -
Intelli High School
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