Mackenzie L. Snow
UPMC Rehabilitation Institute
Chester,WV
Summary
Dedicated Patient Services Representative skilled in customer service, insurance verification, and appointment scheduling. Committed to enhancing patient experiences and streamlining office operations.
9
years of professional experience
Work History
Certified Nursing Assistant
1 Year 10 Months- Provided direct patient care, assisting with daily living activities and personal hygiene.
- Trained new staff on best practices for patient care and operational procedures.
Patient Care Associate
2 Years 2 Months- Supported patients with activities of daily living, enhancing comfort and mobility.
- Documented patient information accurately in electronic health records system.
- Adapted quickly to changing environments and patient needs during shifts.
Medical Assistant
2 Months- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Payroll Administrator
3 Months- Generated detailed payroll reports for management review, ensuring data integrity.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
Medical Assistant / Front Desk
5 Months- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
1 Year 3 Months- Assisted in patient intake, ensuring accurate documentation and data entry for medical records.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Assistant
6 Months- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant / Front Desk
1 Year 4 Months- Assisted in patient intake processes, ensuring accurate information collection and documentation.
- Supported healthcare providers during examinations by preparing instruments and assisting with procedures.
- Coordinated scheduling of appointments, optimizing clinic workflow and reducing patient wait times.
- Mentored new staff on operational procedures and best practices in patient care delivery.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Patient Services Representative
1 Year 2 Months- Assisted patients with scheduling appointments and managing their inquiries efficiently.
- Coordinated insurance verification processes to ensure smooth patient experiences.
- Communicated effectively with healthcare providers regarding patient needs and services.
- Streamlined check-in procedures, enhancing overall operational efficiency in the office.
Education
High School Diploma
Certified Nursing Assistant
CNA has recently expired.
Skills
Insurance verification
Appointment scheduling
Patient confidentiality
Payment collection
Medical terminology
Office administration
Data entry proficiency
Interpreting physician orders
Electronic health records
Phone & Email etiquette
Multitasking and organization
Attention to detail
Timeline
Patient Services Representative
UPMC Rehabilitation Institute
07.2025 - Current
Medical Assistant / Front Desk
QuickMed Urgent Care
03.2024 - 07.2025
Medical Assistant
HVMG Heart & Vascular Center
09.2023 - 03.2024
Medical Assistant
Family Practice Center of Salem
06.2022 - 09.2023
Medical Assistant / Front Desk
Trinity Express Clinic
01.2022 - 06.2022
Payroll Administrator
Brock Group
08.2021 - 11.2021
Medical Assistant
Heritage Valley Pediatrics
06.2021 - 08.2021
Patient Care Associate
Heritage Valley Hospital Beaver
04.2019 - 06.2021
Certified Nursing Assistant
The Orchards at Foxcrest
06.2017 - 04.2019
Oak Glen High School
High School Diploma
John D. Rockefeller Career Center
Certified Nursing Assistant