Malisa McCallum-Lindsay
Charlotte,NC
Summary
I am a Certified Nursing assistant with experience
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Clipboard Health
10.2025 - Current
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments, documentation
- Maintained accurate patient records utilizing electronic health record systems for efficient communication.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
Patient Access Coordinator/Reimbursement Counselor/Patient Service Rep./Case Manager
Cencora formally Amerisourcebergen
12.2016 - 10.2025
- Provide professional expertise by applying company policies and procedures to resolve a variety of issues.
- Weekly meeting with Field Rep. to update the status of Medication distribution.
- Advise Providers and Pharmacies on how medication can be obtained.
- Provide daily operations by updating pharmacy information and patient medical claims.
- Strong organizational skills; attention to detail
- Communicate effectively both orally and in writing.
- Proficiently use Microsoft Excel, Outlook and Word
- Daily enroll patients into discount Copay Cards
- Effectively gather information and notate patient accounts, troubleshoot Copay Card issues
Home Health Aide
Always Care Nursing Agency
03.2021 - 06.2023
- Provided compassionate personal care to clients, enhancing comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Monitored and documented changes in client health status for timely interventions.
- Coordinated with healthcare professionals to ensure comprehensive care plans were followed.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences
Switchboard Operator/Receptionist
Ricoh
09.2015 - 12.2016
- Able to maintain customer confidentiality.
- Answer high volume of inbound calls and maintaining a response rate swiftly in accordance with agreed with company standards.
- Impressive telephone etiquette.
- Able to deliver excellent customer service, externally and internally
- Sr. Copy and Print Clerk
Mentor
Thompson Child and Family Focus
08.2012 - 08.2014
- Provide a safe and structured therapeutic home setting for young girls and boys
- Provide mental support to the client based on the service goal and plan
- Work closely with team members, social workers, families to meet the best needs of the child
Lead House Parent/House Manager
Care Staff
04.2003 - 08.2012
- Successfully provided safety and structure to up to eight children from the ages of newborn to eighteen
- Provided coaching, mentoring, and consultation to staff to enhance staff development
- Worked closely with child, team members, and social workers to provide services to meet the child's needs
- Conducted monthly fire and disaster drills to ensure the safety of children and employees
Sunny Aches Nursing Home
Sunny Archers Nursing AHome
03.2000 - 04.2000
- Patient Care such as bathing, dressing, and feeding.
- First Aid and CPR Certified
- Effective communication with patients, families, and healthcare teams.
- Mobility Assistance
- Infection Control
- Vital sign monitoring
Education
High School Diploma -
Dillon High School
Dillon, SCNursing Assistant
Serenity Nursing Academy
Charlotte, NC10.2024
Skills
- Front Office
- Front Desk
- Customer Service
- Call Center
- Time Management
- Supervising Experience
- Phone Etiquette
- Insurance Verification
- Multi-line Phone Systems
- Medical Records
- Medical Office Experience
- Hospital Experience
- Computer skills
- Administrative experience
- Customer service
- Typing
- Phone etiquette
- Organizational skills
- Front desk
- Medical records
- Cash register
- Supervising experience
- Mentoring
- Direct support
- Communication skills
- Cash handling
- Management
- Leadership
- Sales
- Retail management
- Store management
- Sales management
- Assistant manager experience
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Healthcare
Certification
CPR Certification
Certified Nursing Assistant
EMT Certificate
Timeline
Certified Nursing Assistant
Clipboard Health
10.2025 - Current
Home Health Aide
Always Care Nursing Agency
03.2021 - 06.2023
Patient Access Coordinator/Reimbursement Counselor/Patient Service Rep./Case Manager
Cencora formally Amerisourcebergen
12.2016 - 10.2025
Switchboard Operator/Receptionist
Ricoh
09.2015 - 12.2016
Mentor
Thompson Child and Family Focus
08.2012 - 08.2014
Lead House Parent/House Manager
Care Staff
04.2003 - 08.2012
Sunny Aches Nursing Home
Sunny Archers Nursing AHome
03.2000 - 04.2000
High School Diploma -
Dillon High School
Nursing Assistant
Serenity Nursing Academy