Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alyssa Roberts

Butler,GA

Summary

I am a dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Decker Family Practice
Butler, GA
09.2023 - Current
  • Scheduled appointments for patients via phone and in person.
  • Administered injections under the direction of a physician or nurse practitioner.
  • Collected urine samples from patients for drug screens or pregnancy tests when necessary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Assessed, documented, and monitored vital signs for patients within outpatient setting.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.

Data Entry /Medical Coder

Next Step Care
Butler, GA
07.2023 - 09.2023
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Coded diagnoses and procedures from patient medical records using ICD-10-CM.
  • Transferred data from physical documents onto the computer.
  • Contracted for temporary work position.

Server Team Lead

Main Street Pizza and Wings
Butler, GA
04.2022 - 07.2023
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Checked food before serving it to customers.
  • Assisted in training new servers.

Lead COVID-19 Screener

Mako Medical Laboratories
Talbotton, GA
08.2021 - 04.2022
  • Developed and implemented safety protocols for COVID-19 screening process.
  • Conducted daily temperature checks of staff and visitors entering the facility.
  • Provided guidance to staff on proper usage of PPE.
  • Created reports summarizing daily screening activities.
  • Ensured that all necessary supplies were maintained in stock for screening purposes.
  • Trained new personnel on proper COVID-19 screening procedures and protocol.
  • Educated patients on safety practices while in the facility, such as wearing a face mask and washing hands frequently.
  • Worked outdoors in extreme cold or heat to screen incoming visitors for COVID-19 symptoms.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
  • Contracted for temporary work position.

Assistant Food Service Manager

Main Street Pizza and Wings
Butler, GA
01.2017 - 08.2021
  • Ensured that all kitchen equipment was properly maintained and serviced regularly.
  • Collaborated with other departments within the organization regarding food service needs.
  • Assisted the Food Service Manager in training, scheduling, and supervising food service staff.
  • Resolved customer complaints in a professional manner.

Server/Cashier

Rainaldi's/ Main Street Pizza and Wings
Butler, GA
01.2011 - 01.2017
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Set up tables in between patrons to reduce wait times.
  • Handled cash transactions and operated POS system accurately.

Education

Medical Assisting

Health Tech Of GA
Warner Robins, GA
05-2021

High School Diploma -

Schley County High School
Ellaville, GA
05-2015

Skills

  • Medical Terminology
  • HIPAA Compliance
  • Inventory and supply management
  • Specimens collection and processing
  • Patient Scheduling
  • Payment Collection
  • Vital Sign Monitoring
  • Patient documentation
  • Phlebotomy
  • Data Entry
  • Customer Service
  • EKG set up and monitoring

Certification

  • certified medical assistant

References

References available upon request.

Timeline

Certified Medical Assistant

Decker Family Practice
09.2023 - Current

Data Entry /Medical Coder

Next Step Care
07.2023 - 09.2023

Server Team Lead

Main Street Pizza and Wings
04.2022 - 07.2023

Lead COVID-19 Screener

Mako Medical Laboratories
08.2021 - 04.2022

Assistant Food Service Manager

Main Street Pizza and Wings
01.2017 - 08.2021

Server/Cashier

Rainaldi's/ Main Street Pizza and Wings
01.2011 - 01.2017

Medical Assisting

Health Tech Of GA

High School Diploma -

Schley County High School

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