Alyssa Robinson
Xenia,OH
Summary
Being a General Manager in a restaurant, you have so many skills to learn and perfect. Some days can be crazy, some can be slow, but it’s how you deal with the situation you’re given. Being able to manage those crazy, chaotic shifts is one of my strong suits. Problem solving is something I am comfortable with. Being a leader, is something I love because I can create a positive work environment while also coaching when necessary. Taking care of staff is very important to achieve goals, and being a positive roll model is something I very strongly believe in. Scheduling, ordering inventory, customer complaints, and tracking sales/ labor are all things that I do, and can do great at. Sales have grown over the past 3 years i’ve been with the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Skyline Chili
Xenia, OH
01.2022 - Current
- Managed employee reviews, training, schedules, and pay raises based on productivity.
- Managed a diverse team of employees, creating a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations.
- Developed and executed employee training, elevating staff skills and improving service times.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scored highly in all Health Inspections, as well as Corporate inspections.
Assistant General Manager
Skyline Chili
Blanchester, OH
05.2021 - 01.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager sales growth, and ordering inventory.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Personal Shopper
Sams Club
Eastgate, OH
01.2020 - 05.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Shift Manager
Skyline Chili
Mount Orab, OH
10.2017 - 01.2020
- Effectively closed the store, counting deposits and checking employee work to make sure all completed and clean.
- Handle busy night rushes.
- Make labor cuts and get minors their breaks.
- Quick and efficient at assembling food, and handing out orders in drive thru.
Education
Associates -
Ohio University
Athens, OHAssociates - Psychology
University of Cincinnati
Batavia, OHSkills
- Leadership and team building
- Operations Management
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Training and coaching
- Training and Development
- Staff Supervision
- Employee Scheduling
- Administrative Skills
Certification
ServeSafe
Timeline
General Manager
Skyline Chili
01.2022 - Current
Assistant General Manager
Skyline Chili
05.2021 - 01.2022
Personal Shopper
Sams Club
01.2020 - 05.2021
Shift Manager
Skyline Chili
10.2017 - 01.2020
Associates -
Ohio University
Associates - Psychology
University of Cincinnati