Alyssa Robles
Tucson,AZ
Summary
Dynamic leader with a proven track record at Tanque Verde Ranch, enhancing team productivity and customer satisfaction through effective communication and problem-solving skills. Skilled in staff management and multitasking, I excel in fast-paced environments, driving product and service improvements. My professional approach and adaptability have consistently fostered organizational success whilst dealing with multiple customers at once. I have proven to keep a professional and appropriate attitude towards any sort of guests with complaints or behavior, and work together to ease the customer while still abiding by our rules and regulation's.
Overview
8
8
years of professional experience
Work History
Supervisor of Kids Horse Wrangling
Tanque Verde Ranch
03.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Responsible for scheduling staff, coming up with daily schedules and seasonal schedules for our department.
- Managed an entire kids horseback riding program with up to roughly 90 kids at a time.
- Skilled in riding challenging horses on trails, lessons and advanced rides while still remaining professional and calm in front of guests.
- Organized multiple rides and lessons, along with activities throughout the day all running on the same time frame.
PR Repair Service
Paul Robles
01.2017 - 08.2018
- Increased repeat business by providing exceptional customer service and addressing client concerns promptly.
- Assisted customers with warranty claims, ensuring proper documentation was submitted for processing.
- Conducted regular follow-up calls to clients after service completion, ensuring satisfaction with repairs and addressing any lingering concerns.
- Managed customer expectations effectively by setting realistic timeframes for repairs and keeping clients informed of progress throughout the process.
- Safeguarded sensitive client information by adhering to strict data privacy protocols in all record-keeping practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited professionalism when dealing with clients and staff.
Education
High School Diploma -
Sahuaro High School
Tucson, AZ08.2018
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Processes and procedures
- Multitasking Abilities
- Time Management
- Attention to Detail
- Excellent Communication
- Decision-Making
- Effective Communication
- Adaptability and Flexibility
- Organizational Skills
- Active Listening
- Professionalism
- Self Motivation
- Reliability
- Task Prioritization
- Written Communication
Timeline
Supervisor of Kids Horse Wrangling
Tanque Verde Ranch
03.2019 - Current
PR Repair Service
Paul Robles
01.2017 - 08.2018
High School Diploma -
Sahuaro High School
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