Alyssa Rodriguez
Land O Lakes,FL
Summary
Proactive professional with more than 4 years of experience working in fast-paced environments. Enthusiastic Prepared Foods Team Member accomplishing tasks efficiently, anticipating customer needs and promoting new menu items. Offering stocking and inventory oversight skills.
Overview
6
6
years of professional experience
Work History
Prepared Foods Clerk
Publix Greenwise Market | FL, Land O Lakes
10.2021 - 08.2023
- Communicated with customer support for clarity on questions that were not answered in the online FAQs and ensuring understanding on both ends
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment as well as located product with customers
- Maintained an average of different bases of wages in different departments within client sales each month
- Established personal connections with customers, exceeding customer service expectations
- Engaging with regular clientele and shoppers and being able to meet their needs efficiently
- Built rapport with clients by providing quality customer service and problem-solving
- Performed a full audit of inventory and sales reports, ensuring accuracy
Team Leader
Taco Bell | FL
09.2017 - 07.2020
- Trained various new employees in customer service script recitation, conflict resolution, and data entry practices
- Handled customer inquiries, answered questions, and resolved problems promptly
- Managed a team of [x] cashiers, [x] trainees, [x] team members throughout the time I spent with this corporation
- Upheld the highest standards of cleanliness and staff conduct and reduced complaints
- Increased average response time by working effectively and efficiently while still maintaining the highest customer service
- Developed and trained new customer service representatives on the proper handling of customer inquiries and food safety interactions
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise as well as offering ideas and suggestions to better the interaction
- Thanking and appreciating customers for their business
Lead Teacher
Country Village Preschool, FL, Land O Lakes
11.2017 - 06.2019
- Organized and planned monthly field trips, providing a safe, happy, and fun environment for the children
- Trained and supervised multiple new teachers
- Established a relationship with the parents by interacting with them before and after school, leading to higher attendance rates
- Handled 1-2 year-olds and worked with 1 teaching assistant, with a class size of up to 12-20 children per classroom
- Skills
- Digital Design, Spreadsheets, Digital Art
Team Associate
Dicks Sporing Goods
10.2019 - 01.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Cleaning Crew Member
Scrub-A-Tub Cleaners
07.2020 - 03.2021
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
High School Diploma -
Sunlake High School
Land O Lakes, FL05.2018
Maintained
Skills
- Food Storage
- Signage Specialist
- Inventory Checks
- Product Sampling
- Customer Service
Timeline
Prepared Foods Clerk
Publix Greenwise Market | FL, Land O Lakes
10.2021 - 08.2023
Cleaning Crew Member
Scrub-A-Tub Cleaners
07.2020 - 03.2021
Team Associate
Dicks Sporing Goods
10.2019 - 01.2020
Lead Teacher
Country Village Preschool, FL, Land O Lakes
11.2017 - 06.2019
Team Leader
Taco Bell | FL
09.2017 - 07.2020
High School Diploma -
Sunlake High School
Maintained
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