ALYSSA RODRIGUEZ
Reno,NV
Summary
Customer service professional prepared for this role with strong ability to communicate effectively and solve problems. Known for teamwork, adaptability, and achieving results. Reliable and flexible with changing needs. Skilled in conflict resolution, active listening, and fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Lead Youth Advocate
Eddy House
03.2023 - Current
- Provide oversight and leadership to the team so that a safe and healthy environment is maintained at all times, and intervened and appropriately de-escalated crisis situations
- Provide a welcoming environment to clients, donors, volunteers, and the general public
- Adequately documented and reported any important information to the rest of the client services team and appropriate channels
- Advocated on behalf of clients during conversations with law enforcement, medical personnel, and other team members while maintaining dignity and compassion
Veterinary Technician
Nevada Humane Society
03.2020 - 02.2023
- Kept detailed records of animal treatment plans and medications
- Assisted veterinarian and senior staff during immunologic, medical, surgical, and diagnostic procedures.
Associate
St. Vincent's Catholic Charities of Northern Nevada
08.2020 - 02.2021
- Maintained quality customer service through daily communication and interaction
- Maximized customer interactions by promptly identifying needs
Education
High School Diploma -
Shadow Ridge High School
Neuroscience -
University of Nevada
06.2026
Skills
- Advocacy
- Client documentation
- Youth engagement
- Documentation and Filing
- Youth guidance
- File and Records Management
- Conflict Mediation
- Critical Thinking
- Computer Skills
- Verbal and Written Communication
- Resource Navigation
Timeline
Lead Youth Advocate
Eddy House
03.2023 - Current
Associate
St. Vincent's Catholic Charities of Northern Nevada
08.2020 - 02.2021
Veterinary Technician
Nevada Humane Society
03.2020 - 02.2023
Neuroscience -
University of Nevada
High School Diploma -
Shadow Ridge High School