Alyssa Rodriguez-Medina
Wheat Ridge,CO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
Program Specialist
Arapahoe County Government
14980 E Alameda Dr, Aurora, CO 80012
09 2023 - 03.2025
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Improved client understanding and satisfaction with detailed explanations of eligibility requirements.
- Maintained up-to-date knowledge of Medicaid regulations, ensuring accurate eligibility determinations.
- Streamlined application review processes to enhance efficiency and reduce processing time.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
Remote Customer Service Representative
Wsp Usa
Aurora, Co
04 2023 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Centura Health
Aurora, Co
04 2018 - 04 2023
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Check in process for patient appointments.
- Scheduling for patients appointments
Delivery Check-In/ Cashier
American Furniture Warehouse
Thornton, Co
12 2014 - 04 2018
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Improved client understanding and satisfaction with detailed explanations of eligibility requirements.
- Maintained up-to-date knowledge of Medicaid regulations, ensuring accurate eligibility determinations.
- Streamlined application review processes to enhance efficiency and reduce processing time.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
Education
High School Diploma -
Colorado's Finest School Of Choice
Englewood, Co.05.2013
Skills
- Excellent Communication
- Decision-Making
- Customer Service-Oriented
- Skilled Collaborator
- Computer & Software Skills
- Time Management
- Research and Data Analysis
- HIPAA Compliance
- Efficient and Detail-Oriented
- Documentation and Reporting
- Customer Account Management
- Process Improvement
- Route Dispatch
- Transaction Processing
- De-escalation Techniques
- Mentoring and Coaching
- Delegating Work
- Staff Supervision
- Regulatory Compliance
Timeline
Program Specialist
Arapahoe County Government
09 2023 - 03.2025
Remote Customer Service Representative
Wsp Usa
04 2023 - 09.2023
Customer Service Representative
Centura Health
04 2018 - 04 2023
Delivery Check-In/ Cashier
American Furniture Warehouse
12 2014 - 04 2018
High School Diploma -
Colorado's Finest School Of Choice