KEITH MARSHALL

Under direction, perform specialized work in providing paraprofessional activities in support of company program. Duties include but not limited to ;advocacy , assessing individual's needs, preparing service plans and following up with clients; training and serving as a lead to lower level staff; serving as a liaison and providing a local interpretation of programs.

Prepared, processed and and maintained a variety of legal documents and reports.

Managed 9 home managers and saw to the successful implementation of ISP for the individuals we serve.

Maintained up to date schedules for all sites on my case load and and assisted with payroll weekly checking time punches for overlaps/missed clock outs

Pals Chrysalis

Residential Manager | Columbus, OH | 2018 – 2020

• Initiated resident transfers to alternative programs that met the assessed needs of the client;decreased wait time for patients by 13%

• Provided direct clinical care and medication management to residents with mental illness; maintained knowledge of up to date healthcare laws, regulations and medical terminology • Organized the vocational needs of clients with varying degrees of developmental disabilities • Served as a liaison between guardians and agency; effectively communicating clients development. • Effectively utilized conflict resolution tactics with clients and guardians

• Conducted telephone/face to face counseling sessions to determine services available through Ohio's State and Federal programs
• Arranged and routed correspondence; Maintained records and caseload
• Tracked data, documentation and prepared monthly reports
• Improved and sustained productive customer relationships
• Assisted clients to develop goals and objectives relating to budget, maintaining housing and avoiding foreclosure
• Trained new employees
• Successfully completed Foreclosure Intervention and Default counseling Certification at the Neighbor Works Training Institute Los Angeles California February 28, 2014