Carla Martin
Owings Mills,MD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Focused Administrative leader offering 17 years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Specialist
Loyola University Maryland
Baltimore, MD
10.2023 - Current
- Provide confidential administrative support. Welcome visitors and answer phone calls, emails, routine inquiries, and mail; Refer questions, issues, and requests as needed. Edit written communications. Draft and proofread various correspondences, forms, and documents, take and/or transcribe minutes; Data entry and create spreadsheets, reports, presentations, documents; and maintain all records and files. Research and prepare information for discussions, meetings, etc. Maintain office equipment.
- Handle complex schedules and calendars for department and Director; communicate information regarding cancellations or changes. Coordinate events, meetings, and orientations; manage program registrations and communications; handle room reservations, refreshments, set-up, break-down, equipment, and provide logistical support. Prepare and monitor program budgets and handle petty cash. Make appointments and travel arrangements when necessary.
- Provide assistance with immigration paperwork, monitoring SEVIS compliance, reviewing requests, and processing applications. Assist with all aspects of international student arrivals and departures, orientations, and OISS events for multiple cohorts of students throughout the calendar year. Support maintenance of data, reports, request configurations, and track progress in OISS Terra Dotta platforms on a routine and as needed basis.
- Responsible to perform routine and ad hoc project work and program specific activities, meeting deadlines as assigned. Provide progress reports and alert supervisor to potential issues. Maintain departmental webpages, social media, and other office platforms. May supervise student employees.
- Scheduling travel arrangements for Faculty staff and Department Chairs
- Manage office supplies also Liaison with Parking request for guest speakers also visitors
Retention Coordinator
Johns Hopkins University School of Medicine
Baltimore, MD
12.2008 - 06.2023
- Develop and execute retention strategies to maintain participant involvement in research studies.
- Monitor participant progress and engagement levels throughout the duration of studies.
- Coordinate with research teams to identify factors affecting participant retention and implement corrective actions as necessary.
- Design and implement surveys or feedback mechanisms to gather participant insights and satisfaction levels.
- Maintain accurate records of participant interactions, feedback, and any relevant data that contains Informed consent
- Provide ongoing support and assistance to participants to address any concerns or barriers to participation.
- Analyze retention metrics and trends to identify areas for improvement and optimize retention strategies.
- Imputing and managing Data entry, accessing EMR (Electronic medical records) also ERP Enterprise resource planning ERP
- Act as a liaison between research teams and participants to facilitate communication and ensure a positive experience for all involved parties.
- Conducted structured interviews with research study participants to gather qualitative data and insights, ensuring adherence to research protocols and ethical guidelines.
Education
Human Resources Management
University of Maryland - Baltimore
Baltimore, MDSkills
- Project Management
- Strategic Planning
- Office Administration
- Time Management
- Travel administration
- Calendars management
- Data review
- Organizational Skills
- Effective Communication
- Microsoft Office/ teams
- Excel and PowerPoint
- Transportation Coordination
- Vendor Sourcing
- Microsoft Office Suite
Affiliations
- Leadership Development Programs: Participating in leadership development programs or workshops provides training and support to enhance leadership skills, decision-making abilities, and self-awareness.
- Cultural and Diversity Organizations: promote cultural diversity on campus, fostering understanding and appreciation among students from different backgrounds. which include the Black Student Union, Asian American Student Union, and Latino Student Union.
Certification
- Research Coordinator Certificate (Johns Hopkins Public School of Health September 2017)
- Leadership Development Program Certificate (LDP) ( Johns Hopkins School of Medicine June 2018)
Timeline
Program Specialist
Loyola University Maryland
10.2023 - Current
Retention Coordinator
Johns Hopkins University School of Medicine
12.2008 - 06.2023
Human Resources Management
University of Maryland - Baltimore
- Research Coordinator Certificate (Johns Hopkins Public School of Health September 2017)
- Leadership Development Program Certificate (LDP) ( Johns Hopkins School of Medicine June 2018)
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