Felicia Calvino
Buda,TX
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
11
11
years of professional experience
Work History
Program Specialist
Texas Commission On Environmental Quality
08.2023 - Current
- Facilitated communication between clients and other service providers.
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Utilized specialized software platforms to manage complex project schedules while maintaining close oversight over progress metrics.
Administrative Coordinator
ADT
06.2022 - 08.2023
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
Cashier
HEB Grocery Store
04.2014 - 12.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Resident Services Coordinator
Tarrant County Samaritan House
03.2020 - 10.2020
- Assisted in the development of annual budgets for community events and programs while ensuring fiscal responsibility.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Developed strong relationships with community partners to enhance available resources for residents.
- Provided compassionate support during times of crisis or personal difficulty for individual residents as needed.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Implemented innovative strategies to increase resident engagement in community activities and initiatives.
Education
Bachelor of Science - Social Work
Tarleton State University
Stephenville, TX12-2019
Skills
- Program Management
- Standard Operating Procedures
- Document Management
- Attention to Detail
- Excellent Communication
- Compassionate
Timeline
Program Specialist
Texas Commission On Environmental Quality
08.2023 - Current
Administrative Coordinator
ADT
06.2022 - 08.2023
Resident Services Coordinator
Tarrant County Samaritan House
03.2020 - 10.2020
Cashier
HEB Grocery Store
04.2014 - 12.2022
Bachelor of Science - Social Work
Tarleton State University
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